Operations Executive

Position Title: Operations Executive
Location: PAN India
Reporting To: Operations Manager
Department: Services Inspection Repo & Retail QC

Objective:
To ensure accurate and high-quality validation of asset inspection reports by maintaining strict quality control minimizing client escalations and achieving efficient turnaround times while detecting discrepancies and fraudulent cases.
Accountability:
Review and validate inspection reports to ensure overall accuracy completeness and consistency of details supporting documents and visual evidence.
Update and maintain accurate status and condition of assets for QC-empaneled inspection clients.
Ensure defined turnaround time (TAT) adherence for each case before moving it to the next stage enabling faster closures and improved client satisfaction.
Perform maximum QC checks across cases to ensure comprehensive coverage and high-quality output.
Identify and prevent discrepancies manipulations or fraudulent reporting before sharing with clients.
Minimize post-closure escalations by ensuring technical accuracy and completeness of reports.
Collaborate effectively with business and operations teams to ensure smooth workflow and process efficiency.
Strengthen internal coordination to improve report quality consistency and turnaround.
Competencies:
Strong knowledge of vehicle inspection parameters including chassis structural and mechanical assessments
High attention to detail with a strong quality control and fraud-detection mindset
Ability to manage high volumes while adhering to defined TATs
Strong coordination and communication skills with internal teams
Analytical and problem-solving ability to identify discrepancies and ensure accuracy
Experience:
Minimum 3 years of experience in operations QC or administrative roles preferably in vehicle inspection or valuation domains
Educational qualification: Diploma / Bachelors degree in any field

Strong technical understanding of assessing vehicles across segments for accidental and mechanical conditions
Languages Preferred: English and Regional language