Customer Success Executive, Strategic Accounts

Were looking for someone who can walk into a boardroom with a CIO CFO or CHRO and be treated as a peer not a vendor. This person owns post-sales outcomes across the full customer lifecycle implementation adoption and value realization in ServiceNows large enterprise accounts in India building the trusted relationships and business fluency that connect the customers ambition to what ServiceNow can deliver. Success here isnt measured by activity its whether your accounts renew expand and see real value from the platform.

This is a foundational role with real room to grow youll be building the account ownership and executive presence the next level of this career path demands.

What you get to do in this role:

• Develop and nurture executive relationships (CIO CFO CHRO business unit leaders) building the kind of trust senior stakeholders extend over time
• Own the customers post-sales journey end to end implementation adoption and value realization and are accountable for the KPIs that matter: technical health renewal satisfaction and expansion
• Help translate customer goals into a platform roadmap tied to measurable business outcomes
• Set clear measurable success metrics with the customer track progress and refine the plan as milestones shift
• Support and help coordinate co-delivery models across ServiceNow GSIs and SI partners so delivery feels seamless to the customer
• Bring a discovery-first mindset ask the right questions before proposing a fix and know when to loop in accelerators advisory sessions or expert services
• Contribute to implementation and readiness strategies that help shorten time-to-value
• Support delivery governance on multi-track programs including organizational change efforts
• Help build and communicate the value story for your accounts able to speak to advisory and platform value not just professional services ROI
• Champion ServiceNows best practices and stay current on how AI and agentic capabilities are changing customer operating models
• Deliver strong durable customer satisfaction that shows up in renewals and expansion

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 812 years in a professional services or consulting environment ideally with exposure to technology-enabled transformation (Digital/SaaS/Enterprise Software)
• Experience working with or supporting CxO-level stakeholders with the poise to grow into owning those relationships directly
• Experience at large India enterprise accounts with solid judgment navigating multiple stakeholders
• Strong command over knowledge of digital transformation design implementation and management
• Emerging expertise in one industry
• IT HR or GBS transformation exposure
• Experience partnering with Big 4 or large SIs in a delivery context
• 25 years of experience on large multi-tracked programs ideally including organizational change management
• Experience leveraging AI to enhance work processes decision-making and problem-solving including AI-powered automation workflow optimization and data-driven insights
• Prior ServiceNow platform exposure is a strong plus but well weight fast learning and the ability to translate the platform into business language just as heavily

Why this role is worth being ambitious about

Youll be backed by proven practices drawn from thousands of engagements with a clear runway for growth as you build account ownership and executive trust. If you want a role where every year adds visibly more responsibility and access this is where that starts.

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time