Operations Engineer

Role

Ops Engineer

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Location

Chennai

Experience:

Max 1 year

What awaits you/ Job Profile

• Ensure smooth day-to-day operations and stability of business-critical applications.
• Act as the primary support contact for incidents performance and availability.
• Monitor systems logs and application health to detect and resolve issues early.
• Handle incident problem and change management including complex tickets.
• Collaborate with cross-functional teams for quick resolutions.
• Perform post-release validations and ensure system stability.
• Support data validation environment readiness and access management.
• Track KPIs and recurring issues to improve reliability.
• Contribute to continuous improvement and process optimization.
• Ensure business continuity during critical periods.

What should you bringalong

• Experience in application support for critical systems.
• Strong understanding of ITIL processes (incident problem change).
• Ability to troubleshoot functional and technical issues.
• Basic knowledge of cloud monitoring and logging tools.
• Experience with deployments and configuration changes.
• Understanding of user roles and access management.
• Familiarity with APIs and data flows (XML/JSON).
• Experience with ticketing tools and SLA environments.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.

Must have technical skill

• L2/L3 Application Support & Incident Management expertise.
• Monitoring tools experience (AWS CloudWatch Dynatrace Splunk kibana).
• Strong log analysis and root cause identification skills.
• Experience in deployments integrations and environments.
• SQL cloud basics and SLA/SLO understanding.

Good tohavetechnicalskills

• Certifications (ITIL Foundation ServiceNow).
• CI/CD and DevOps tools (Git).
• Automation/scripting (Python Shell).
• Monitoring tools (Grafana ELK stack).
• Experience in regulated environments.