ITS Logistics Manager, IT Services

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About Team:
Amazons IT Services (ITS) Logistics & Imaging Support team delivers highly-available IT support for Amazon employees worldwide. Our scope spans IT Hub management hardware Imaging Refurbishments Servicing Data Destruction Disposal Warehousing and Fulfillment. We are the engine that powers Day 1 hardware deployment for Amazonians manages critical IT infrastructure and keeps AV equipment running across all sites.
Role Overview
We are looking for a bright motivated and results-driven IT Logistics Manager to lead end-to-end warehouse and logistics operations across India. This is a high-accountability leadership role at the intersection of IT asset management supply-chain operations and people leadership. The successful candidate will set operational standards grow a high-performing team and partner closely with Procurement Engineering and regional Logistics leaders to ensure every Amazonian has the right equipment at the right time.


Key job responsibilities
Own end-to-end warehouse operations: receiving storage fulfillment shipping and returns of IT fixed assets and consumables.
Maintain a secure well-organized warehouse environment; establish and enforce security protocols for sensitive IT equipment.
Control inventory levels through regular physical counts cycle counts and reconciliation against inventory management systems.
Plan and implement warehouse layout improvements; coordinate equipment maintenance repair and replacement.
Ensure full compliance with federal state and local warehousing Health & Safety and hazardous-goods regulations.
Manage import/export requirements for India and in-country distribution processes coordinating with Customs and Freight partners.
Oversee the full IT hardware lifecycle: Imaging Refurbishment Servicing Data Destruction Disposal and Fulfillment.
Manage Day 1 hardware deployment for new Amazonian on-boarding across India locations.
Maintain accountability and chain-of-custody for all IT fixed assets within the warehouse.
Partner with IT Engineering teams to address hardware support issues and implement usability improvements.
Coach counsel and develop team members; conduct regular performance appraisals and create individual growth plans.
Define team goals and KPIs; monitor performance against targets and take corrective action where required.
Cultivate a culture of safety accountability and continuous improvement across all levels of the team.
Drive continuous process improvement initiatives using data lean techniques and customer feedback.
Work cross-functionally with Legal Finance Procurement and Site Leadership to execute on shared operational objectives.
Maintain consistently high customer-satisfaction scores across all India sites regardless of location or employee tier.


- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 3 years of performance metrics process improvement or lean techniques experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience managing inventory in warehousing retail or distribution setting
- Experience in Logistics Distribution or Fulfillment processes
- 5 years of experience in warehouse management or logistics operations.
- Demonstrated experience handling IT equipment or electronic hardware in a warehouse or logistics environment.
- Strong working knowledge of warehouse procedures safety standards and hazardous-goods regulations.

- Experience in procurement inventory and asset management of IT equipment as well as IT lifecycle
- 3 years of performance metrics process improvement or lean techniques experience
- Experience in automating deploying and supporting large-scale infrastructure
- Bachelors degree or Masters degree in supply chain management operations engineering analytics or related field

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