Incident Controller I
Job Location:
Monthly Salary:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Role Overview:Manage incident management processes to ensure efficient resolution and minimal business impact.
- Key Responsibilities:
- Oversee incident management lifecycle (identification to closure).
- Act as the central communication point for incident-related updates.
- Handle major incident bridges coordinating communication among stakeholders during critical incidents.
- Assess and prioritize incidents based on impact and urgency.
- Lead post-incident reviews to identify root causes and improvements.
- Maintain accurate incident records and provide performance reports.
- Identify and implement process improvements for incident management.
- Build relationships with stakeholders and communicate status updates.
- Manage high-impact incidents and develop response plans.
- Ensure compliance with regulatory and organizational policies.
- Requirements:
- Bachelors degree.
- 3 Years of experience in incident management or IT service management.
- Strong understanding of ITIL principles.
- Excellent communication and problem-solving skills.
- Strong interpersonal skills for collaboration across teams.
- Familiarity with incident management tools (e.g. ServiceNow JIRA Remedy).
- Relevant certifications (ITIL) preferred.
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
