Hiring || Oracle Service Cloud PAN INDIA
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Job Summary
- Lead the configuration administration and optimization of Oracle Service Cloud (RightNow) modules including Incidents Contacts Surveys and Custom Objects to ensure scalable high-performance solutions.
- Architect and govern Workspaces Business Rules Workflows and Single Sign-On (SSO) implementations in compliance with enterprise security and regulatory standards.
- Design develop and maintain the Customer Portal using PHP HTML CSS and JavaScript prioritizing usability performance and brand consistency.
- Develop custom scripts widgets and integrations to enhance portal functionality delivering reusable and maintainable code.
- Implement and manage CPM (Client-side Process Manager) for advanced client-side event handling validations and dynamic UI interactions.
- Lead the development of UI Extensions Add-ins and enterprise integrations using SOAP REST APIs and ROQL to enable seamless data exchange and system interoperability.
- 8-13 years of hands-on experience in Oracle Service Cloud (RightNow) implementation and administration.
- Proven expertise in configuring and optimizing core modules: Incidents Contacts Surveys and Custom Objects.
- Strong experience in designing and managing Workspaces Business Rules Workflows and SSO integrations.
- Proficient in front-end technologies: PHP HTML CSS and JavaScript for Customer Portal development.
- Demonstrated ability to build and maintain custom scripts widgets and integrations with a focus on reusability and scalability.
- In-depth knowledge of CPM for client-side logic and dynamic UI behavior.
- Extensive experience with enterprise integrations using REST SOAP APIs and ROQL.
- Familiarity with security compliance and governance frameworks in cloud environments.
- Strong problem-solving skills leadership capabilities and ability to mentor junior team members.
- Willingness to work across PAN INDIA with flexible deployment and travel requirements.
Required Skills:
Summary: As a Technical Lead / Senior Consultant in Oracle Cloud Service you will play a pivotal role in shaping and delivering high-performance scalable customer service solutions using Oracle Service Cloud (RightNow). You will lead the end-to-end configuration optimization and governance of core modules such as Incidents Contacts Surveys and Custom Objects ensuring alignment with business objectives and enterprise security standards. Your expertise will drive the design and development of a robust user-centric Customer Portal using modern web technologies while enabling seamless integration with external systems through REST SOAP and ROQL APIs. This role demands a blend of technical depth architectural vision and leadership to deliver innovative maintainable solutions that enhance customer experience and operational efficiency across PAN INDIA. Location: PAN INDIA Experience: 8-13 years Responsibilities: Lead the configuration administration and optimization of Oracle Service Cloud (RightNow) modules including Incidents Contacts Surveys and Custom Objects to ensure scalable high-performance solutions. Architect and govern Workspaces Business Rules Workflows and Single Sign-On (SSO) implementations in compliance with enterprise security and regulatory standards. Design develop and maintain the Customer Portal using PHP HTML CSS and JavaScript prioritizing usability performance and brand consistency. Develop custom scripts widgets and integrations to enhance portal functionality delivering reusable and maintainable code. Implement and manage CPM (Client-side Process Manager) for advanced client-side event handling validations and dynamic UI interactions. Lead the development of UI Extensions Add-ins and enterprise integrations using SOAP REST APIs and ROQL to enable seamless data exchange and system interoperability. Requirements 8-13 years of hands-on experience in Oracle Service Cloud (RightNow) implementation and administration. Proven expertise in configuring and optimizing core modules: Incidents Contacts Surveys and Custom Objects. Strong experience in designing and managing Workspaces Business Rules Workflows and SSO integrations. Proficient in front-end technologies: PHP HTML CSS and JavaScript for Customer Portal development. Demonstrated ability to build and maintain custom scripts widgets and integrations with a focus on reusability and -depth knowledge of CPM for client-side logic and dynamic UI behavior. Extensive experience with enterprise integrations using REST SOAP APIs and ROQL. Familiarity with security compliance and governance frameworks in cloud environments. Strong problem-solving skills leadership capabilities and ability to mentor junior team members. Willingness to work across PAN INDIA with flexible deployment and travel requirements.
Required Education:
Graduate
