Gaming Operations Executive

You will demand your availability in a 24/7 shift with rotational weekly offs.

The Gaming Operations Executive ensures the stability integrity and operational performance of gaming products through advanced monitoring automation and risk management. You will combine and escalation management with commercial risk oversight focusing on game integrity platform uptime supplier performance and proactive issue detection.

Being an important escalation point for complex technical incidents we are looking for. This capability is necessary to investigate and coordinate resolution of system-level issues improve automated monitoring tools and protect revenue and player experience. Protect revenue and player experience involves data-driven risk management across RNG Live Casino Bingo Poker and in-house studios.

Qualifications :

Qualifications 

• Bachelors degree in IT Computer Science or related field 

• 13 years of experience in technical operations NOC or IT support (gaming industry) 

MUST HAVE Skills and Qualifications 

Technical: 

• Incident Management Hands-on experience with ITIL-based tools (ServiceNow preferred) 

• evaluate investigate and resolve P3/P4 incidents independently. 

• SQL / Database Querying Ability to run queries against game transaction databases to verify open records stuck rounds and player activity. 

• API & Integration Basics  Understanding REST APIs HTTP error codes request/response flows. 

• Must understand concepts like callbacks timeouts and session tokens. 

• Monitor Experience with Kibana Datadog Grafana or similar tools to monitor game health spin traffic and error rates. 

• Shift-based Operations Willingness to work in rotational shifts (24/7 coverage across IST/GMT). 

GOOD TO HAVE Skills 

Technical (Differentiators): 

• Jira & Confluence Experience managing operational tickets and documentation 

• Python / Scripting Basic scripting ability for automation data extraction or report generation 

• MicroStrategy / Power BI Ability to pull and interpret performance reports 

• Kafka / Messaging Systems Understanding of event-driven architecture and how game events flow through message queues 

• ServiceNow (SNOW) Familiarity with creating incidents problem records (PRBs) change requests (CHGs) and navigating assignment groups 

Soft Skills: 

• Stakeholder Management Comfortable collaborating with senior leadership (presenting weekly reports RCA summaries) 

• Identify recurring issues and propose process improvements or tooling enhancements 

• Ability to handle 10 parallel threads (incidents supplier queries complaints reports) without dropping the ball 

• AI/Automation Mindset Interest in applying AI tools to improve operational efficiency (dashboards auto-ticketing smart alerts) 

Additional Information :

Additional information

At Entain India we offer a package and the support people need to make an impact. Join us and a great compensation package is just the beginning. You can expect to receive benefits like:

• Safe home pickup and home drop.
• A regular bonus and a great pension.
• 24 days of annual leave.
• Extra paid leave including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• INR 3000 per month Communication allowance.
• Up to INR 16000 per year in Crèche expenses (children under 3).

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process please contact us and well support you.

Were committed to creating a diverse equitable and inclusive workplace where everyone feels valued respected and able to be themselves.

Were an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age disability gender or gender reassignment pregnancy or maternity race religion or belief sexual orientation marriage/civil partnership or any other basis.

Remote Work :

No

Employment Type :

Full-time