CRM- Follow up executive

Location: Bhiwandi Maharashtra
Department: Sales & Customer Service
Reports To: Enquiry Management Manager / Sales Manager
Employment Type: Full-Time
Experience: 0–2 Years
Salary Range: 18000 – 25000 per month

We are looking for a Follow-up Executive to manage and track all customer enquiries received through calls emails website and social media. This role is critical in ensuring no customer query goes unanswered and that all enquiries are followed up consistently until closure. The ideal candidate will be organized proactive and excellent at communication with a focus on improving conversion rates through timely and professional follow-ups.

• Follow up with customers on enquiries received via calls emails website forms or social media

• Make outbound calls and send polite reminder emails for pending quotations feedback or order confirmations

• Ensure timely response to all customer queries (within 24-48 hours)

• Coordinate with Enquiry Management Team Sales Team and Technical Team to get updates on quotations samples or designs

• Escalate delayed or high-priority cases to the reporting manager

• Act as a bridge between customers and internal teams to ensure smooth information flow

• Maintain enquiry records in CRM or Excel and update follow-up status regularly

• Prepare weekly and monthly reports on follow-up status response timelines and conversion rates

• Track open vs. closed enquiries and identify bottlenecks

• Build and maintain positive relationships with clients through professional communication

• Ensure customer satisfaction by addressing queries promptly and courteously

• Identify opportunities for repeat business or upselling during follow-ups

• Graduate in any discipline (Business Marketing or Communication preferred)

• Freshers with strong communication skills can also apply

• 0–2 years of experience in customer service inside sales enquiry handling or telecalling

• Experience with CRM tools (e.g. Zoho Salesforce HubSpot) is a plus

• Good command of MS Excel / Google Sheets (VLOOKUP filters pivot tables are a bonus)

• Basic knowledge of CRM tools for tracking enquiries

• Comfortable using email phone and social media for customer communication

• Excellent verbal and written communication (English Hindi Marathi)

• Strong follow-up & coordination skills — persistent but polite

• Customer-focused mindset — patient and empathetic

• Time management — able to handle 50-100 enquiries per day

• Attention to detail — accurate record-keeping and status updates

• Team collaboration — works well with sales and technical teams

• Salary: 18000 – 25000 per month (based on experience and performance)

• Location: Bhiwandi Maharashtra

• Work Schedule: 5 days a week (Monday – Friday) Day Shift

• Incentives: Performance-linked incentives based on conversion rates

• Growth: Opportunity to grow into Senior Follow-up Executive Team Lead or Inside Sales roles

• Environment: Collaborative professional work culture with learning opportunities

Required Skills:

spoken communication skill customer service skill english