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Deputy Manager- Helpdesk Operations
Job Location:
Monthly Salary:
Posted:
27 June 2026 (30+ days ago)
Posted:
Application Deadline:
24 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title : Deputy Manager- Helpdesk Operations
Experience : 3 to 5 Years
Location : Mumbai
Roles & Responsibilities
- Manage daily helpdesk operations to ensure smooth and uninterrupted support.
- Monitor helpdesk systems and ensure high availability and performance.
- Provide timely support to customers and internal stakeholders.
- Resolve queries and issues while adhering to defined SLAs and process timelines.
- Monitor customer feedback and implement service improvement initiatives.
- Coordinate with internal teams for issue escalation and resolution.
- Maintain operational reports and ensure compliance with standard operating procedures.
Requisites
- Bachelors degree in BCA MBA or a related field.
- Experience in Helpdesk Operations or Helpdesk Management within the Capital Markets or BFSI domain.
- Working knowledge of helpdesk tools CRM systems and voice/email support processes.
- Proficiency in Microsoft Office (Excel Word PowerPoint Outlook).
- Strong verbal and written communication skills.
- Good analytical problem-solving and customer service skills.
- Ability to manage SLAs multitask and work in a fast-paced operational environment.
- Strong stakeholder management and coordination abilities.
Required Skills:
Helpdesk operationcapital marketHelpdesk interfacesStakeholderCRM systems
