The Senior Process Executive Contact Center (Voice) plays a critical role in ensuring seamless high-quality customer service across multiple communication channels including inbound and outbound voice chat and email. Reporting to the Service Delivery team this role is essential for maintaining customer satisfaction adherence to compliance standards and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities a customer-first mindset and a commitment to continuous improvement while operating in a fast-paced office-based setting. This position is key to driving service excellence and supporting the overall success of client delivery operations in Hyderabad.
Responsibilities:
Handle incoming and outgoing customer interactions via voice with accuracy and professionalism.
Resolve customer queries and issues within defined service level agreements (SLAs).
Accurately document all customer interactions in CRM and ticketing systems.
Maintain strict adherence to schedules quality benchmarks and information security policies.
Consistently meet individual and team performance targets as defined by the process.
Actively participate in training sessions calibration exercises and process improvement initiatives.
Requirements
Requirements:
14 years of experience in Contact Center or BPO operations.
Must-have: At least 1 year of experience as a Customer Support Associate in the BPO industry.
Proven ability to deliver high-quality service across voice chat and email channels.
Strong communication problem-solving and multitasking skills.
Willingness to work 24/7 rotational shifts including nights weekends and holidays.
Immediate to 60 days notice period.
Additional Details:
Location: Hyderabad
Mode of Work: Work from Office
Shift: Night Shift
Employment Type: Full Time
Salary Range: 2 LPA 5.5 LPA
Required Skills:
The Senior Process Executive Contact Center (Voice) plays a critical role in ensuring seamless high-quality customer service across multiple communication channels including inbound and outbound voice chat and email. Reporting to the Service Delivery team this role is essential for maintaining customer satisfaction adherence to compliance standards and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities a customer-first mindset and a commitment to continuous improvement while operating in a fast-paced office-based setting. This position is key to driving service excellence and supporting the overall success of client delivery operations in Hyderabad. Responsibilities: Handle incoming and outgoing customer interactions via voice with accuracy and professionalism. Resolve customer queries and issues within defined service level agreements (SLAs). Accurately document all customer interactions in CRM and ticketing systems. Maintain strict adherence to schedules quality benchmarks and information security policies. Consistently meet individual and team performance targets as defined by the process. Actively participate in training sessions calibration exercises and process improvement initiatives. Requirements Requirements: 14 years of experience in Contact Center or BPO operations. Must-have: At least 1 year of experience as a Customer Support Associate in the BPO industry. Proven ability to deliver high-quality service across voice chat and email channels. Strong communication problem-solving and multitasking skills. Willingness to work 24/7 rotational shifts including nights weekends and holidays. Immediate to 60 days notice period. Additional Details: Location: Hyderabad Mode of Work: Work from Office Shift: Night Shift Employment Type: Full Time
Required Education:
graduate
Summary:The Senior Process Executive Contact Center (Voice) plays a critical role in ensuring seamless high-quality customer service across multiple communication channels including inbound and outbound voice chat and email. Reporting to the Service Delivery team this role is essential for maintain...
Summary:
The Senior Process Executive Contact Center (Voice) plays a critical role in ensuring seamless high-quality customer service across multiple communication channels including inbound and outbound voice chat and email. Reporting to the Service Delivery team this role is essential for maintaining customer satisfaction adherence to compliance standards and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities a customer-first mindset and a commitment to continuous improvement while operating in a fast-paced office-based setting. This position is key to driving service excellence and supporting the overall success of client delivery operations in Hyderabad.
Responsibilities:
Handle incoming and outgoing customer interactions via voice with accuracy and professionalism.
Resolve customer queries and issues within defined service level agreements (SLAs).
Accurately document all customer interactions in CRM and ticketing systems.
Maintain strict adherence to schedules quality benchmarks and information security policies.
Consistently meet individual and team performance targets as defined by the process.
Actively participate in training sessions calibration exercises and process improvement initiatives.
Requirements
Requirements:
14 years of experience in Contact Center or BPO operations.
Must-have: At least 1 year of experience as a Customer Support Associate in the BPO industry.
Proven ability to deliver high-quality service across voice chat and email channels.
Strong communication problem-solving and multitasking skills.
Willingness to work 24/7 rotational shifts including nights weekends and holidays.
Immediate to 60 days notice period.
Additional Details:
Location: Hyderabad
Mode of Work: Work from Office
Shift: Night Shift
Employment Type: Full Time
Salary Range: 2 LPA 5.5 LPA
Required Skills:
The Senior Process Executive Contact Center (Voice) plays a critical role in ensuring seamless high-quality customer service across multiple communication channels including inbound and outbound voice chat and email. Reporting to the Service Delivery team this role is essential for maintaining customer satisfaction adherence to compliance standards and operational efficiency within a 24/7 rotational shift environment. The ideal candidate will demonstrate strong communication abilities a customer-first mindset and a commitment to continuous improvement while operating in a fast-paced office-based setting. This position is key to driving service excellence and supporting the overall success of client delivery operations in Hyderabad. Responsibilities: Handle incoming and outgoing customer interactions via voice with accuracy and professionalism. Resolve customer queries and issues within defined service level agreements (SLAs). Accurately document all customer interactions in CRM and ticketing systems. Maintain strict adherence to schedules quality benchmarks and information security policies. Consistently meet individual and team performance targets as defined by the process. Actively participate in training sessions calibration exercises and process improvement initiatives. Requirements Requirements: 14 years of experience in Contact Center or BPO operations. Must-have: At least 1 year of experience as a Customer Support Associate in the BPO industry. Proven ability to deliver high-quality service across voice chat and email channels. Strong communication problem-solving and multitasking skills. Willingness to work 24/7 rotational shifts including nights weekends and holidays. Immediate to 60 days notice period. Additional Details: Location: Hyderabad Mode of Work: Work from Office Shift: Night Shift Employment Type: Full Time
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