Support Engineer – Developer Portal

We are seeking a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. This role is responsible for managing support requests troubleshooting technical issues and ensuring seamless developer experience across the platform.

The ideal candidate brings strong technical support skills a foundational understanding of software development automation and data analysis and hands-on experience building and maintaining Power BI dashboards and reports to support business insights and decision-making. This role is key to maintaining operational excellence and enhancing the overall developer experience.

Key Responsibilities

       Provide Level 1 technical support for the Developer Portal including incident handling and service requests

       Act as the first point of contact for users ensuring timely response and resolution of issues

       Troubleshoot and diagnose technical problems related to APIs integrations and platform access

       Escalate complex issues to Level 2/engineering teams with proper documentation and context

       Monitor system alerts and proactively address potential issues

       Maintain and update support documentation knowledge base articles and standard operating procedures

       Collaborate with development and DevX teams to identify recurring issues and recommend improvements

       Support automation initiatives to streamline support processes and reduce manual effort

       Generate reports and insights on support trends performance metrics and user experience

Qualifications :

Qualifications

• Bachelors degree in Computer Science Information Technology Software Engineering Data Analytics or a related field (or equivalent practical experience).
• 13 years of experience in Technical Support Application Support Service Desk Developer Support or a similar technology-focused role.
• Proficiency in Python for scripting automation API integrations troubleshooting and basic application support.
• Proficiency in data analysis using Power BI Excel SQL or similar reporting tools.
• Experience with RPA platforms such as Automation Anywhere UiPath Power Automate or similar technologies for supporting and troubleshooting automated workflows.
• Foundational knowledge of Agentic AI and Generative AI including AI agents LLMs prompt engineering RAG and AI-powered automation concepts.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time