Business Architects & Project Management Office Manager

POSITION SUMMARY

The Manager Project Management Office is responsible for leading and supporting end-to-end program and project delivery across Integrated Business Services and supported functions. This role converts business priorities operational needs and improvement opportunities into clear project plans timelines owners risks deliverables and measurable outcomes.

The role requires a proactive hands-on project leader who can manage the full project lifecycle from understanding the current state identifying gaps aligning stakeholders building the plan driving execution and ensuring improvements are implemented and sustained.

As part of the Project Management Office this role will primarily support but is not limited to four core service areas: Transitions Transformation Process Optimization and Operations Support Model. This includes helping stakeholders move work safely into future operating models structure transformation roadmaps improve process flow and standard work and establish the governance reporting and execution discipline needed for stable delivery.

The role will work closely with functional teams Hub leaders process owners and other stakeholders to improve ways of working support scalable operations identify automation opportunities and drive practical sustainable business improvements.

KEY RESPONSIBILITIES

Program Delivery Continuous Improvement and Execution

• Lead assigned projects and continuous improvement initiatives from planning to implementation stabilization and results tracking.
  
  
• Convert business needs problem statements and improvement opportunities into clear project plans milestones owners timelines risks and success measures.
  
  
• Facilitate current-state reviews process mapping root cause analysis and gap identification to understand pain points delays rework manual effort and handoff issues.

• Partner with process owners and stakeholders to simplify standardize and improve ways of working across teams and functions.

• Drive day-to-day follow-through across workstreams by managing project trackers action logs risks issues decisions and status updates.

• Ensure project outputs are practical documented implemented and embedded into daily operations to improve turnaround time quality productivity visibility and stakeholder experience.

Governance Visibility and Accountability

• Set up and manage governance routines project reviews executive updates and stakeholder forums for assigned programs.
  
  
• Maintain clear visibility of project status key milestones risks issues decisions action items and ownership.
  
  
• Use standard project management tools templates dashboards and reporting mechanisms to track progress consistently.
  
  
• Escalate risks and decisions early ensure follow-through on actions and drive closure of open items.
  
  
• Provide leadership with clear updates practical recommendations and decision-ready information.

Stakeholder Alignment and Process Improvement

• Work with Functional Leaders process owners Hub Leaders Hub Teams and other stakeholders to align on priorities scope resources and timelines.
  
  
• Facilitate working sessions to understand current-state processes pain points handoffs gaps and improvement opportunities.
  
  
• Support process standardization simplification documentation and future-state design to improve efficiency quality and service delivery.
  
  
• Ensure transformation plans are practical aligned with business needs and supported by the right owners.
  
  
• Drive adoption of new ways of working through clear communication stakeholder engagement and structured change support.

Digital Enablement and Execution Support

• Work with Technology Intelligent Automation reporting teams and process owners to identify opportunities for automation dashboards workflow improvement and better data visibility.
  
  
• Support the implementation of tools and reporting mechanisms that improve tracking transparency and decision-making.
  
  
• Build project management discipline across assigned teams through clear templates routines roles and follow-up mechanisms.
  
  
• Promote a culture of ownership continuous improvement accountability and practical problem solving.

QUALIFICATIONS

Education

• Bachelors degree in Business Finance Engineering Operations Management Human Resources or any related field.
• Project Management Lean Six Sigma Agile or Continuous Improvement certification is an advantage.

Experience

• At least 8 years of experience in project management program management transformation continuous improvement or shared services operations.
• Proven hands-on experience leading end-to-end transformation projects from planning and stakeholder alignment to execution stabilization and benefits tracking.
• Hands-on experience managing project plans milestones risks issues action logs governance routines executive updates and delivery dashboards.
• Strong experience working with cross-functional stakeholders across Human Resources Finance Technology Operations or Global Business Services etc.
• Practical experience in process improvement Lean tools process mapping standard work automation support reporting and operational performance improvement.
  
  

COMPETENCIES

• Ability to drive complex projects with urgency structure and clear ownership even through ambiguity blockers or pressure.
• Strong planning prioritization and follow-through skills to keep milestones actions and deliverables on track.
• Strong stakeholder management and communication skills with ability to align cross-functional teams and support decision-making.
• Ability to simplify complex issues into clear risks options actions and recommendations.
• Strong problem-solving and continuous improvement mindset with focus on root cause practical solutions and measurable outcomes.

Travel: 10%