BMC Helix

Trigent Software Private Limited

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Mandate Skills: BMC Helix CMDB ITSM
Own Tier 3 Helix engineering: advanced troubleshooting platform upgrades complex workflow/config design and integrations (SSO APIs monitoring CMDB data pipelines) while leading problem management and root cause elimination.
Key responsibilities

Advanced Incident & Problem Management (L3): Debug complex issues (data corruption performance degradation failed reconciliation jobs integration failures) deliver RCA and permanent fixes.
Upgrade & Patch Leadership: Plan and execute Helix upgrades/patches including regression strategy rollback planning and production readiness validation.
CMDB Architecture & Governance: Define CMDB governance standards (data model customization approach dataset strategy reconciliation/normalization rules CI lifecycle controls).
Complex Catalog/Workflow Engineering: Build/optimize service catalog and workflows for new services including approvals automation steps and service reliability considerations.
Integrations: Design/support integrations (Helix Digital Workplace APIs identity/SSO CMDB feeds ITOM/monitoring hooks) and coordinate cross-team changes.
Mentoring & Standards: Coach L1/L2 teams enforce runbooks/KB standards and drive operational excellence improvements.
BMC Helix CMDB: Architecture Governance Reconciliation and Normalization. Define and maintain CMDB governance standards including approaches to data model customization dataset strategies reconciliation and normalization rules and CI lifecycle controls. Ensure the integrity and accuracy of Configuration Item (CI) data by designing robust reconciliation processes and normalization routines. Lead CMDB engineering efforts to align with enterprise best practices supporting reliable service delivery and effective incident response.
Digital Workplace Service Catalogue: Workflow and Catalog Engineering Automation: Build and optimize service catalog entries and workflows within the Digital Workplace Service Catalogue. Develop automated approval processes implement workflow steps that support service reliability and ensure catalog items are aligned with business needs. Integrate REST/API concepts and support seamless connections to other platforms such as identity management and monitoring systems.
Smart IT: Experience on Progressive Web Apps to deliver responsive mobile friendly service management enabling agents to resolve tickets quickly with real time insights and streamlined workflows.

Mandate Skills: BMC Helix CMDB ITSM Own Tier 3 Helix engineering: advanced troubleshooting platform upgrades complex workflow/config design and integrations (SSO APIs monitoring CMDB data pipelines) while leading problem management and root cause elimination. Key responsibilities Advanced Inciden...

Advanced Incident & Problem Management (L3): Debug complex issues (data corruption performance degradation failed reconciliation jobs integration failures) deliver RCA and permanent fixes.
Upgrade & Patch Leadership: Plan and execute Helix upgrades/patches including regression strategy rollback planning and production readiness validation.
CMDB Architecture & Governance: Define CMDB governance standards (data model customization approach dataset strategy reconciliation/normalization rules CI lifecycle controls).
Complex Catalog/Workflow Engineering: Build/optimize service catalog and workflows for new services including approvals automation steps and service reliability considerations.
Integrations: Design/support integrations (Helix Digital Workplace APIs identity/SSO CMDB feeds ITOM/monitoring hooks) and coordinate cross-team changes.
Mentoring & Standards: Coach L1/L2 teams enforce runbooks/KB standards and drive operational excellence improvements.
BMC Helix CMDB: Architecture Governance Reconciliation and Normalization. Define and maintain CMDB governance standards including approaches to data model customization dataset strategies reconciliation and normalization rules and CI lifecycle controls. Ensure the integrity and accuracy of Configuration Item (CI) data by designing robust reconciliation processes and normalization routines. Lead CMDB engineering efforts to align with enterprise best practices supporting reliable service delivery and effective incident response.
Digital Workplace Service Catalogue: Workflow and Catalog Engineering Automation: Build and optimize service catalog entries and workflows within the Digital Workplace Service Catalogue. Develop automated approval processes implement workflow steps that support service reliability and ensure catalog items are aligned with business needs. Integrate REST/API concepts and support seamless connections to other platforms such as identity management and monitoring systems.
Smart IT: Experience on Progressive Web Apps to deliver responsive mobile friendly service management enabling agents to resolve tickets quickly with real time insights and streamlined workflows.