Associate Program Manager Admin

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

With over 30000 employees globally and a robust presence in India comprising over 17000 employees across Delhi NCR Hyderabad Bangalore and Chennai we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems hospitals and physician practices continuously striving to make healthcare work better for everyone.

Job Description: Facility Manager

Position Title: Facility Manager

Department: Corporate Real Estate / Integrated Facility Management (IFM)

Reporting To: Director / Head Facilities / Corporate Real Estate

Location: PAN India / Site-specific

Role Purpose:

The Facility Manager is responsible for end-to-end management of facility operations ensuring seamless delivery ofhard services soft services workplace experience ESG initiatives and compliance while maintaining high standards of safety efficiency and stakeholder satisfaction. This role acts as asingle point of accountability (SPOC)for all facility-related functions and plays a critical role inbusiness continuity cost optimization and employee experience enhancement.

Key Responsibilities:

1. Hard Services Management (Technical Operations):

• Oversee operations and maintenance of allcritical engineering systems including:
  • HVAC systems (chillers AHUs FCUs)
  • Electrical systems (HT/LT panels transformers UPS DG sets)
  • Plumbing systems STP/ETP water management
  • Fire & life safety systems (hydrants sprinklers alarms)
  • Building Management Systems (BMS)
• Ensurepreventive and predictive maintenance programsare implemented and tracked.
• Maintainzero downtimefor critical systems through proactive monitoring.
• ManageAMC contracts vendor SLAs and performance reviews.
• Lead energy optimization and cost reduction initiatives.

2. Soft Services Management:

• Manage housekeeping pest control landscaping façade cleaning and waste management.
• Ensurehigh hygiene standardsacross all areas including workspaces washrooms cafeterias and common areas.
• ImplementSOPs and service benchmarksfor consistent service delivery.
• Conduct regular audits and drive continuous improvement.
• Overseecafeteria operations and vendor performance(if applicable).

3. Workplace Experience Events & Client Visits:

• Plan and executecorporate events leadership visits and town halls.
• ManageVIP visits audits and client walkthroughsensuring world-class experience.
• Coordinate workspace readiness branding and hospitality services.
• Ensure seamlessmeeting room management and space utilization.
• Drive initiatives to enhanceemployee experience and engagement.

4. ESG (Environmental Social Governance) & Sustainability

• Lead ESG initiatives aligned with frameworks such asGRI BRSR and ISO 14001.
• Drive programs on:
  • Energy efficiency and carbon footprint reduction
  • Waste segregation and recycling
  • Water conservation
• Track and report ESG KPIs and metrics.
• Support sustainability certifications such asLEED / IGBC / WELL.

5. CSR (Corporate Social Responsibility)

• Coordinate CSR initiatives such as:
  • Community outreach programs
  • NGO partnerships
  • Donation drives and employee volunteering
• Ensure alignment with company CSR strategy and compliance requirements.
• Track CSR impact and reporting metrics.
  

6. Compliance Risk & Governance

• Ensure adherence to allstatutory and regulatory requirements including:
  • Fire safety norms
  • Electrical safety compliance
  • Labor laws and vendor compliance
• Maintain alllicenses permits and audit documentation.
• Conduct internal audits and support external audits (ISO ESG statutory).
• DriveBusiness Continuity Planning (BCP)and emergency preparedness.

7. Vendor & Builder Management

• Manage relationships with:
  • Landlords/builders/developers
  • Facility vendors and service providers
• Oversee lease compliance and coordinate with builders on:
  • Fit-outs and handovers
  • Infrastructure issues
• Ensure vendor SLAs KPIs and contractual obligations are met.

8. Work Order & Asset Management

• ManageCMMS/CAFМ toolsfor:
  • Work order tracking and closure
  • Preventive maintenance scheduling
  • Asset lifecycle management
• Ensure timely resolution of service requests.
• Maintain asset registers and documentation.

9. Financial & Budget Management

• Prepare and managefacility budgets (OPEX & CAPEX).
• Track expenses identify cost-saving opportunities and optimize spend.
• Manage procurement processes and vendor negotiations.
• Ensure adherence to financial controls and audit requirements.

10. People Management & Leadership

• Lead and manage a team of:
  • Engineers
  • Supervisors
  • Soft service staff
• Drive performance management coaching and development.
• Ensure high levels ofteam engagement and productivity.
• Manage staffing rostering and manpower planning.

11. Stakeholder Management

• Act as akey interface between business units leadership and vendors.
• Build strong relationships with internal stakeholders to understand requirements.
• Provide regular MIS reports and dashboards to leadership.
• Handle escalations and ensure high stakeholder satisfaction.

12. Training & Capability Development

• Conduct training programs for:
  • Safety and emergency response
  • SOP adherence
  • Technical skill enhancement
• Ensure all staff are trained on compliance and operational standards.
• Drive awareness programs on ESG safety and workplace policies.

13. Safety Security & Business Continuity

(Additional critical area often missed adding this as a strong differentiator)

• Ensure implementation ofEHS (Environment Health & Safety)standards.
• Conduct mock drills (fire evacuation disaster recovery).
• Oversee physical security systems and protocols.
• Develop and maintainBCP plans and crisis management frameworks.

Key Performance Indicators (KPIs)

• SLA adherence and service delivery quality
• System uptime and maintenance compliance
• Cost optimization and budget adherence
• ESG targets and sustainability metrics
• Audit scores and compliance levels
• Stakeholder satisfaction scores
• Incident response and resolution time

Qualifications & Experience

• Bachelors degree in Engineering / Facilities Management / Related field
• 815 years of experience in Facility Management / IFM
• Certifications preferred:
  • ISO 14001 / ISO 45001
  • LEED / IGBC
  • ESG / Sustainability certifications

Key Competencies

• Strong technical expertise in building systems
• Leadership and team management
• Vendor and stakeholder management
• Financial acumen and cost control
• Problem-solving and decision-making
• Excellent communication and interpersonal skills

Tools & Systems

• CAFM / CMMS systems
• ERP systems (SAP TYA etc.)
• BMS and energy monitoring tools
• MS Excel / Power BI for reporting

Summary

This role requires ahighly dynamic and strategic Facility Managercapable of managinglarge-scale multi-location operations drivingoperational excellence ESG transformation and superior workplace experience while ensuringcost efficiency and compliance.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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