Quality Specialist

Knowledge and Experience of Travel Industry

Exceptional listening and analytical skills

Understanding on Quality tools

Ability and willingness to work 24X7 (including night shifts)

Excellent written and verbal communication skills

Demonstrated ability to work well in a team environment

Excellent written and verbal communication skills in German " C1 " & in English " B2 "

Organized and Methodical

Coach the associates and Team Leads on process knowledge and Team Management

Flexible for 24*7 environment

Minimum 1 year as a quality Experience

GDS Experience

MS Office Experience

JOB RESPONSIBILITY

Perform multiple activities like Side-By-Side, Live Monitoring, Quality sessions, coaching, Time and Motion, quality sessions, bottom quartile analysis, dip check etc.

Use quality monitoring data management system to compile and track performance of the assigned process.

Participate in customer and client listening programs to identify customer needs and expectations

Provide actionable data to various internal support groups as needed

Provide feedback to aligned team members