Customer Service Executive

• Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language
• Previous work experience in an international airline environment / operation is a valuable advantage.
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.
• Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving clients requests.
• Proficient in Microsoft Office, Outlook
• Willing to work in a contact Centre environment with rotational shifts.

Key Responsibilities:

• Deliver exemplary customer service via emails and phone calls.
• Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.