Trainer

• Conducts annual training and development needs assessment

• Experience in Travel/Airline domain is preferred

• Work with client closely to launch any new training program without any business

disruption

• Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint

• Ensure Training Plans/ Learning Paths are adhered for all new hires

• Support SOP creations/Update & Exception trackers for all new and stable processes

• Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders

• Create action plan for people missing the SLAs during Pilot stage i.e. post process training

completion

• Be a consultant for business and advice process improvement ideas

• Develops and monitors spending against the budget

• Obtains and/or develops effective training materials utilizing a variety of media

• Trains and coaches managers, supervisors and others involved in employee development efforts.

• Plans, organizes, facilitates and orders supplies for employee development and training events.

• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

Skills:

• Excellent oral and written communication skills

• Excellent people and team management skills

• Flexible to work in any shift

• Problem solving skills with customer centric approach Demonstrated proficiency must be able to work on a flexible schedule (including weekend shift)

• Strong attention to detail

• Experience in the airline domain required

• Flexible to work in any shift