PCGS Customer Service Representative

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

What Youll Do

• Answer all inbound customer inquiries by phone email chat and in-person visits promptly and professionally

• Meet face-to-face with (potential) Collectors Club members during office visits events and trade shows to provide personalized service

• Support customers with submission-related questions account updates service information and general PCGS processes

• Maintain accurate records of all customer interactions and follow-up actions

• Escalate complex cases when needed

• Partner with sales and operations team to improve customer journey

• Identify potential high-value Collectors Club members and refer them to Business Development team for key account development opportunities

Who You Are

• 2 years customer service experience preferred

• Customer-focused organized and professional

• Comfortable in fast-paced environment

• Interest in the collectibles auction or grading industries

Language Skills

Fluent in English Cantonese and Mandarin is required. Additional Asian language skills are a strong plus.

Compensation

Compensation for this position is competitive and will be determined based on experience qualifications location and overall skillset.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.