Technical Writer Freelance

About

Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.

Its a missed opportunity. Business software shouldnt just record financial activity it should run it.

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking a talented fast-moving and driven Technical Writer to join our Documentation team on a freelance basis. Were a team of ambitious individuals driven by clear communication and a passion for continuous improvement.

We tackle complex challenges collaboratively and our team plays a crucial role in ensuring our partners their users and our internal teams can effortlessly leverage our cutting-edge product. Our team owns a diverse range of content including technical product documentation localised help centre articles engaging partner e-learning intuitive UX writing and vital partner communications.

As a Technical Writer at Swan you wont just write; youll be a key enabler of our products success directly impacting user adoption and satisfaction.

Your mission

As a Technical Writer you will develop and refine a wide range of content across Swans documentation ecosystem. You are a highly driven go-getter who moves fast balances multiple project schedules and proactively collaborates across teams to deliver a unified user-centric content journey.

Your core responsibilities include:

• Docs-as-code production and migration:

  • Write and maintain content directly in a docs-as-code workflow (Git Markdown/MDX).

  • Migrate existing content such as help centre articles into version-controlled repositories with peer review.

• Full content creation: Independently write clear accurate content for moderately complex features across various asset typesincluding user guides help centre articles and UI copy.

• Smart tool and AI workflow execution: Responsibly use approved AI tools to improve workflow efficiency leveraging your strong editorial eye to ensure all final content is high-quality accurate and human.

• Proactive collaboration: Work closely with Product Engineering Design Marketing Customer Experience and Implementation teams to gather requirements manage project expectations and ensure absolute accuracy.

• Process and tool optimisation: Utilise our core tools (Zendesk CMS docs-as-code) effectively suggesting smart improvements to content processes to help streamline the overall team workflow.

• Lifecycle and performance tracking: Manage the full lifecycle of individual content assets from creation to publication and use established dashboards to track and report on your contents performance.

Preferred experience

What makes you a great fit

• Experienced technical writer: You have a proven track record in technical writing (typically 3 or more years) with experience managing multiple projects simultaneously to meet deadlines.

• Docs-as-code fluency: Youre comfortable working in Git and Markdown or MDX and youve used a docs-as-code workflow before. Experience migrating content across different frameworks is a strong plus.

• Strong editorial eye: You can self-edit effectively and review peers work for correctness. You know the difference between mediocre and excellent writing ensuring content is clear and engaging for different audiences.

• Go-getter mindset: You are proactive and thrive in a fast-paced environment. You gather feedback from users and teams to ensure your content meets audience needs.

• Technical and tool literacy: You can independently learn and explain moderately complex technical concepts.

• Accessibility and localisation champion: You independently apply established best practices for accessibility and global localisation during content creation.

• Growth-minded: You proactively seek out feedback to improve your work quickly adapt to new tools or processes and are a reliable positive team contributor.

Its okay if you dont tick every single box if youre passionate about creating impactful documentation and believe you have the core skills we strongly encourage you to apply!

Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.

When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Our values:

Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.

Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment Process

• A 30-min video call with our Talent Acquisition Specialist to get to know you understand your career expectations and answer your questions

• An interview with the Hiring Manager

• A take-home case study followed by a debrief with a Peer

• A Final interview with a member of the Executive Committee