Jira Support-Developer
Job Location:
Monthly Salary:
Posted on:
21 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tasks
JIRA Support-Developer
Location:Paris France (Hybrid)
Project Start Date
12months contract with possible extension
Objective:
Provide operational and enhancement support for the Atlassian ecosystem (Jira Confluence Jira Service Management) to ensure platform stability scalability and alignment with business and IT processes.
Activities:
- Administer and support Jira Confluence and Jira Service Management platforms
- Design and maintain workflows schemes permissions and configurations
- Implement and maintain automation to reduce manual effort
- Support incident request agile and portfolio use cases
- Build and maintain dashboards and reports for operational and management needs
- Manage integrations with external tools (e.g. CI/CD ITSM reporting tools)
- Ensure platform governance documentation and best practices
- Provide L2/L3 support and collaborate with vendors and internal teams
- Support Tech Operating Model enabling transitions migrations and support audit activities
Key deliverables:
- Configured and optimized Jira and Confluence environments
- Well documented workflows templates and standards
- Automated rules and reduced manual operations
- Dashboards and reports supporting decisionmaking
- Knowledge base and operational runbooks
- Purpose of the needs within the project:
The resource will support ongoing operations configuration and evolution of Atlassian tools enabling teams to effectively manage demand delivery service operations and documentation while enforcing governance and best practices.
Requirements
Background & expected experiences:
- 7 years of hands-on experience with Atlassian tools
- Experience supporting enterprise scale Jira and Confluence environments
- Strong understanding of Agile ITSM and delivery processes
- Experience working with global distributed teams
