IT Support

CDI à pourvoir à partir du 13 juillet 2026

WHAT YOULL DO:

Core Responsibilities

• Provide technical support to end users via phone email and ServiceNow.
• Identify troubleshoot and resolve reported technical issues ensuring ownership through to full resolution.
• Create track and prioritize incident tickets while meeting service level expectations and escalating complex issues when required.
• Administer user accounts and provide access management support across France.

Infrastructure & End-User Computing Support

• Install configure and maintain computer hardware software laptops and mobile devices.
• Prepare configure and deploy Point-of-Sale (POS) workstations and store servers.
• Perform quality assurance checks prior to shipment to ensure infrastructure readiness and compliance before deployment.
• Manage IT asset inventory including equipment tracking serial number management shipping and receiving asset database maintenance and hardware lifecycle management.

Retail & POS Environment

• Provide functional and technical support for the Aptos Retail POS system.
• Install and configure Aptos clients and associated peripherals including barcode scanners receipt and label printers and cash drawers.
• Support payment terminals by handling configuration troubleshooting connectivity issues and device pairing.

Store Deployment & Field Support

• Support new store openings across France by preparing and validating the IT environment prior to launch.
• Install and configure on-site network and IT infrastructure including Meraki MX MS and MR devices as well as basic WAN LAN and VLAN configurations.
• Oversee the deployment of preconfigured servers POS systems and payment terminals.
• Provide on-site technical support during store construction installation and go-live phases.

WHAT YOULL BRING:

Soft Skills

• Ability to work independently while collaborating effectively within a team environment.
• Strong learning agility and ability to adapt quickly to changing priorities.
• Excellent organizational skills attention to detail and ability to manage multiple priorities.
• Strong customer service mindset with excellent troubleshooting and end-user support skills.
• Excellent communication skills and a high level of professionalism.
• Flexibility to provide occasional weekend support when required.

Technical Skills & Experience

• Minimum of 3 years experience in technical support and end-user assistance.
• Strong experience installing configuring and troubleshooting hardware software laptops and mobile devices.
• Good understanding of network environments and IT infrastructure.
• Proven experience supporting Point-of-Sale (POS) systems preferably within a retail environment.
• Strong knowledge of Windows environments (Windows 10 Windows Server 2016/2019) Microsoft 365 and email client applications.
• Experience with Active Directory administration Macintosh environments and SQL fundamentals is a plus.
• Fluency in both French and English is required; additional languages are an advantage.
• Valid drivers license required.

WHO WE ARE:
Headquartered in Southern California Skechersthe Comfort Technology Companyhas spent over 30 years helping men women and kids everywhere look and feel good. Comfort innovation is at the core of everything we do driving the development of stylish high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories Skechers is a complete lifestyle brand.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions who are otherwise qualified for the job position to perform the essential functions as detailedabove.