drjobs
Network Support Expert
drjobs Network Support Expert
drjobs 2 - 2 years
drjobs Not Disclosed
drjobs 1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
drjobsJob Saved drjobsSave This Job drjobsSave This Job
drjobs drjobs
Job Applicants : No applicants
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
drjobs drjobs

Job Description

Req ID : 1764524

Responsibilities:

• To be main support entity for NSE team technical queries or complex cases.
• Work with team head to set the plans for knowledge sharing for any new technology to be supported by the team.
• Work with Team head to set training & development needs for every team member.
• Being first point of contact for escalations & align with team members for fast resolution as well as update Team Head with escalations received & if support is needed before reaching higher levels of escalation
• Keep team share point database accurate and up to date.
• Work with team head to adjust Way of Work (WoW) document & update it accordingly whenever new technology to be supported or new process/interlock to be followed.
• Back up the team head during his absence & work on delegated tasks required.
• Report performance issues being noticed to team head and work with him/her on the improvement actions
• Report excellent performance & support cases from different team members in order to be reflected in team performance records
• Follow up on daily basis the shift handover sheet & make sure hot and TACs tickets are being handled on regular & accurate manner.
• Suggest when needed new actions & process modification to accommodate new/existing technologies support process, team environment or tools
• Help the new joiners in the team to be fully functional with robust knowledge level as per the onboarding plan defined by the team manager

Company Industry

IT - Software Services

Department / Functional Area

IT Hardware Support

Key Skills

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.