Admin Assistant

Job Description

• Greet the customer with warmth, courtesy & personalized greeting
• Identify and assess customers’ needs to achieve satisfaction
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type
• Provide in-depth service knowledge including benefits, and overall value
• Inform customers about discounts and special offers
• Fulfill the customer need with speed & simplicity (Can do attitude)
• Handle customer complaints in a calm, positive and professional manner, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Ensure that the customer got all the needed service before leaving the counter
• Accurately handle cash, and inventory
• Maintain a clean and tidy work space
• Report anything unusual, or any major incidents, to management
• Work with customer service manager to ensure proper customer service is being delivered
• Recommend potential services to management by collecting customer information and analyzing customer needs
• Follow communication procedures, guidelines and policies
• Handling opening & end of day operation

Job Requirements

• Presentable, self-motivated
• Ability to work under pressure
• Teamwork oriented
• Self-disciplined.
• Excellent Negotiation and communication skills.
• Ability to multi-task, prioritize and manage time effectively
• Fluent spoken & written English language