VOIP Technical Support
Job Location:
Job Location:
Sheikh Zayed City - Egypt
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
9 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Provide firstline support for customers facing technical issues related to VoIP and call center systems.
- Troubleshoot and resolve technical problems via phone email or live chat.
- Diagnose and identify hardware or softwarerelated issues.
- Assist customers in configuring and setting up their systems.
- Escalate complex issues to higherlevel technical support teams when necessary.
- Document all customer interactions and technical resolutions in the ticketing system.
- Follow up with customers to ensure issues are resolved and to provide updates.
- Maintain knowledge of product features updates and common troubleshooting steps.
- Collaborate with internal teams to resolve customer concerns and enhance the product.
Qualifications
- Bachelors degree in Computer Science Information Technology Telecommunications or a related field
- Minimum of 1 year of experience in a technical support role preferably with VoIP systems.
- Basic understanding of VoIP systems and call center technologies.
- Familiarity with operating systems network configurations and telecommunication hardware.
- Proficiency in using ticketing systems and CRM platforms.
- Customerfocused attitude with a passion for providing exceptional service.
- Basic knowledge of networking concepts (e.g. IP addressing DNS DHCP).
- Ability to document issues and resolutions.
- Excellent communication skills in both Arabic and English.
Working Conditions:
- Working days: 5 days
- Working Hours: 8 Hours
- Health and social insurance.
- Learning & Development.
- Competitive salary and growth opportunities.
Work location
- El Sheikh Zaid.(Hybrid)
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
