VOIP Technical Support

Makaseb

موقع الوظيفة:

مدينة الشيخ زايد - مصر

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 9 يوم

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Key Responsibilities

Provide firstline support for customers facing technical issues related to VoIP and call center systems.
Troubleshoot and resolve technical problems via phone email or live chat.
Diagnose and identify hardware or softwarerelated issues.
Assist customers in configuring and setting up their systems.
Escalate complex issues to higherlevel technical support teams when necessary.
Document all customer interactions and technical resolutions in the ticketing system.
Follow up with customers to ensure issues are resolved and to provide updates.
Maintain knowledge of product features updates and common troubleshooting steps.
Collaborate with internal teams to resolve customer concerns and enhance the product.

Qualifications

Bachelors degree in Computer Science Information Technology Telecommunications or a related field
Minimum of 1 year of experience in a technical support role preferably with VoIP systems.
Basic understanding of VoIP systems and call center technologies.
Familiarity with operating systems network configurations and telecommunication hardware.
Proficiency in using ticketing systems and CRM platforms.
Customerfocused attitude with a passion for providing exceptional service.
Basic knowledge of networking concepts (e.g. IP addressing DNS DHCP).
Ability to document issues and resolutions.
Excellent communication skills in both Arabic and English.

Working Conditions:

Working days: 5 days
Working Hours: 8 Hours
Health and social insurance.
Learning & Development.
Competitive salary and growth opportunities.

Work location

El Sheikh Zaid.(Hybrid)

Key ResponsibilitiesProvide firstline support for customers facing technical issues related to VoIP and call center systems. Troubleshoot and resolve technical problems via phone email or live chat. Diagnose and identify hardware or softwarerelated issues. Assist customers in configuring and setting...