Contact Center Jobs in International

Job Description: CXone & IVA Implementation Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions. Configure IVR ACD and routing strategies tailored to business needs. Develop and maintain omnichannel experiences (voice chat email SMS). System Integration...

Provide support to the global team for processing complaints and inquiries from internal and external customers about medical devices and complaints such as sales agents sales representatives manufacturing commercial hospital or medical sites in addition to leading the team of analysts ensuring comp...

We are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using or Python. This role involves designing developing and optimi...

Intraday Traffic AnalystJob DescriptionJob Summary: Monitor customer contact employees schedule adherence staffing levels and agent productivity by performing the following duties. if hired you would work through HITTS Mexico Remote; however you would Report to Telvista USA.Essential Duties and Resp...

Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing implementing & tracking a portfolio of improvement project...

Job DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing implementing & tracking a portfolio of improvement project...

Inside the Managed Services Team  The Managed Services Team at Burwood Group is a dedicated group of technology professionals focused on managing supporting and optimizing clients IT operations. Known for their customer-centric approach the team combines deep technical expertise with a commitment to...

We are looking for an experienced AWS Architect to design develop and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives integrate enterprise systems and deliver intelligent customer...

We are seeking an experienced and highly collaborative Lead Solutions Engineer to join our growing North American Partner and Field GTM teams. This role is a great fit for a versatile solution leader who thrives in dynamic partner and field environments enjoys solving complex challenges across the e...

Work Setup: BGC Taguig Requirements: Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred. Must be knowledgeable on contact center operations along with RFP process and bid management....

Responsibilities: Achieve Sales Qualified Opportunity (SQO) quotas on a quarterly basis and meet daily/weekly activity targets.Manage a portfolio of assigned accounts to identify high-potential prospects and develop new business opportunities.Educate customers about the companys offerings and how th...

Date Posted:Country:United States of AmericaLocation:Wesley Chapel OfficeWHY JOIN FCS At Florida Cancer Specialists & Research Institute we believe our people are our strength and we invest in addition to having a positive impact on the people and communities we serve associates benefit from signif...

Job Summary - Supervisor Contact Center Services Specialty SchedulingSupervises scheduling and pre-arrival activities to ensure coordinated and optimized patient access functions including but not limited to accurate patient information across multiple scheduling and registration platforms coordinat...

Why USAAAt USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA where our core values honesty...

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.Location: Philippines (Remote)We are looking for an experienced AI Chatb...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians di...

Required AttachmentsDocuments required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.Important: ALL required documents must be attached to your job application or your docu...

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians di...

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...