Hiring Trainer For Tamil Nadu- 4+ Years
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Serve as the primary point of contact for agent queries process clarifications and complex customer cases.
- Deliver real-time floor support across voice chat and email interactions.
- Manage and resolve escalations within defined SLAs ensuring timely and accurate resolutions.
- Partner with Team Leads to monitor agent performance adherence and queue health.
- Conduct side-by-side coaching error correction sessions and process refreshers.
- Lead root cause analysis (RCA) for process gaps document findings and present insights to stakeholders as required.
- Support onboarding nesting and transition activities for new hires and process updates.
- Develop and deliver reports dashboards and presentations to align internal and external stakeholders.
Requirements
- 36 years of experience in Contact Center or BPO operations.
- Minimum 12 years of experience as an SME Senior Associate or Floor Support role.
- C1-level English proficiency (mandatory for voice support).
- Proven experience supporting Inbound and Outbound Voice Chat and Email channels.
- Hands-on experience with CRM systems ticketing tools and telephony platforms.
- Strong analytical problem-solving and attention-to-detail skills.
- Advanced proficiency in Google Workspace and Microsoft Office products.
- Excellent verbal and written communication coaching and stakeholder engagement abilities.
- Willingness to work 24/7 rotational shifts including nights weekends and holidays.
- Must be available for work from office (WFO).
Additional Details
- Location: Tamil Nadu
- Mode of Work: Work from Office
- Notice Period: Immediate to 30 days
- Employment Type: Full Time
- Salary Range: 3 LPA 6.6 LPA
- Must-Have: 4 years of experience as a Trainer in the BPO industry
Required Skills:
Responsibilities: Serve as the primary point of contact for agent queries process clarifications and complex customer cases. Deliver real-time floor support across voice chat and email interactions. Manage and resolve escalations within defined SLAs ensuring timely and accurate resolutions. Partner with Team Leads to monitor agent performance adherence and queue health. Conduct side-by-side coaching error correction sessions and process refreshers. Lead root cause analysis (RCA) for process gaps document findings and present insights to stakeholders as required. Support onboarding nesting and transition activities for new hires and process updates. Develop and deliver reports dashboards and presentations to align internal and external stakeholders. Requirements 36 years of experience in Contact Center or BPO operations. Minimum 12 years of experience as an SME Senior Associate or Floor Support role. C1-level English proficiency (mandatory for voice support). Proven experience supporting Inbound and Outbound Voice Chat and Email channels. Hands-on experience with CRM systems ticketing tools and telephony platforms. Strong analytical problem-solving and attention-to-detail skills. Advanced proficiency in Google Workspace and Microsoft Office products. Excellent verbal and written communication coaching and stakeholder engagement abilities. Willingness to work 24/7 rotational shifts including nights weekends and holidays. Must be available for work from office (WFO). Additional Details Location: Tamil Nadu Mode of Work: Work from Office Notice Period: Immediate to 30 days Employment Type: Full Time Salary Range: 3 LPA 6.6 LPA Must-Have: 4 years of experience as a Trainer in the BPO industry
Required Education:
GRADUATE
Company Industry
Accounting
