Customer & Technical Success Manager Referral & Affiliate Specialist

Location: Remote (LATAM)
Schedule: Full-time (40 hours per week) US business hours
Employment Type: Independent Contractor

About the Role

We are seeking a Customer & Technical Success Manager with strong experience in referral and affiliate marketing. This role combines customer success technical implementation account management and digital marketing strategy. The ideal candidate is comfortable working directly with clients optimizing referral and affiliate campaigns troubleshooting technical issues and helping businesses maximize growth through referral programs.

Key Responsibilities

Customer Onboarding & Technical Setup

• Guide new customers through platform onboarding and campaign setup.
• Assist clients with integrations across various tools and platforms including CRMs marketing automation tools and e-commerce systems.
• Provide technical support for custom workflows and implementation requirements.
• Collaborate with product and engineering teams to resolve technical challenges and communicate customer feedback.

Customer Success & Strategy

• Manage a portfolio of client accounts ensuring a high level of customer satisfaction and engagement.
• Track customer interactions objectives and outcomes within the CRM.
• Act as a strategic advisor helping clients build and optimize referral and affiliate programs.
• Provide recommendations on campaign structure incentive models and growth strategies.
• Identify opportunities to improve performance and increase referral-driven revenue.

Retention & Churn Prevention

• Monitor customer health and engagement metrics.
• Develop and execute retention strategies to maximize customer success and long-term value.
• Proactively address customer concerns and evolving business needs.
• Serve as the primary point of contact for troubleshooting and issue resolution.

Requirements

Must-Have Qualifications

• 5 years of experience managing referral or affiliate marketing programs across multiple businesses clients or agency environments.
• Strong understanding of digital marketing customer acquisition and growth strategies.
• Hands-on experience with automation tools CRMs integrations and analytics platforms.
• Proven ability to manage multiple client accounts while driving measurable results.
• Excellent communication relationship-building and stakeholder management skills.
• Experience working with performance-based goals tied to customer retention expansion or churn reduction.

Nice-to-Have Qualifications

• Basic JavaScript knowledge and/or API experience.
• Experience supporting both online and offline business models.
• Previous experience working with referral affiliate or partner marketing software platforms.

Desired Traits

• Strong problem-solving abilities and a figure-it-out mentality.
• Highly organized with excellent attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Self-motivated and proactive.
• Passionate about helping businesses grow through referral and affiliate marketing.

Required Experience:

Manager