Senior IT Infrastructure Technical Specialist

What you will bring

Requirements:

Skills & Experience

8 years of relevant experience including leadership/management roles

Experience supporting enterprise end user services or infrastructure coordination within a business environment

Experience working directly with local location leadership and business stakeholders

Strong understanding of workplace technology environments including endpoints identity coordination collaboration tools and infrastructure dependencies

Experience coordinating onsite execution with global delivery teams

Ability to operate independently in a site facing Digital Operations role

Strong bilingual communication capability in Spanish and English supporting effective engagement with local leadership and globally distributed Digital Operations teams.

Preferred

Experience supporting engineering or project delivery environments

Experience supporting remote engineering workspace delivery models

Experience coordinating infrastructure refresh or edge site technology environments

Experience working with managed service providers supporting on site IT delivery

Experience supporting workforce onboarding scale initiatives in growth locations

If you need any accessibility adjustments please make sure to mention it in your application.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging connection and innovation.

Were building a diverse inclusive and respectful workplace. Creating a space where everyone feels they belong can be themselves and are heard.

And were not just talking about it; were doing it. Were reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in todays low carbon energy infrastructure and technology.

Whatever your ambition theres a path for you here. And theres no barrier to your potential career success. Join us to broaden your horizons explore diverse opportunities and be part of delivering sustainable change

Ready to engineer whats next Apply today.

Building on our past. Ready for the future

a Worley is a global professional services company of energy chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. Were bridging two worlds moving tow rds more sustainable energy sources while helping to provide the energy chemicals and resources needed now.

Job Title

To ensure the accurate collection tracking and maintenance of departmental data and documentation under general supervision contributing to the efficient execution of routine processes and supporting the team in achieving strategic objectives.

Principal Responsibilities:

Site Digital Operations Leadership

Serve as the primary onsite intake and demand coordination point for Digital Operations needs in Bogota

Listen to local requirements clarify underlying business need and route engagement to appropriate enterprise Digital Operations Infrastructure Security Endpoint or Engineering Applications teams

Act as the local interface between engineering leadership and global Digital Operations delivery teams

Translate local operational needs into clear enterprise aligned Digital service requests actions and follow up items supporting engineering delivery requirements

Improve responsiveness and clarity of Digital support and service pathways for onsite users and location leadership

Provide visible follow up on open issues local escalations and site impacting Digital Operations activities

Help reduce escalation temperature locally by providing clear communication structured coordination and timely status updates to site leadership

Reinforce use of approved Digital Operations channels standards and escalation paths rather than locally created support processes or technology solutions

Help reduce dependency on multi layer vendor escalation chains through direct engagement coordination while ensuring accountability remains with the appropriate enterprise teams and service owners

Provide hands on support when required for urgent onsite needs backup coverage or basic workplace technology activities

Support a consistent enterprise aligned Digital Operations presence in Bogota without creating local standalone solutions shadow I.T. or unmanaged technology workarounds

Engineering Workspace Enablement

Support adoption of approved remote engineering workspace and 3D design capabilities while discouraging unmanaged local alternatives such as PC farms or site specific workarounds

Coordinate with infrastructure and engineering application teams to support workspace performance and access readiness

Assist location with onboarding to approved remote engineering environments

Support communication of engineering workspace access pathways in business aligned language

End User Services & Workspace Readiness

Support endpoint readiness for engineering workforce onboarding and growth programs

Coordinate with Service Desk Infrastructure teams Identity and Endpoint Management teams to resolve user impacting issues

Assist with conference room and collaboration environment readiness coordination

Support moves expansions and workspace transitions aligned with location growth plans

Infrastructure Coordination & Smart Hands Support

Provide local coordination and smarthands support for server room edge infrastructure and workplace technology environments under direction from the accountable enterprise teams

Support execution of infrastructure refresh activities and vendor delivered onsite work

Coordinate on site execution with globally distributed infrastructure and Digital Operations delivery teams supporting engineering workspace and workplace technology services.

Provide escalation visibility and progress tracking for site infrastructure initiatives

Inventory Visibility & Onboarding Scale Support

Support alignment between workforce growth forecasting and endpoint readiness expectations

Maintain awareness of local device inventory posture and safety stock readiness levels supporting workforce ramp planning and engineering onboarding scale expectations.

Coordinate with lifecycle and asset teams supporting device provisioning and availability

Assist leadership with visibility into onboarding readiness risks affecting engineering ramp up plans

Service Provider Coordination

Support coordination of third party onsite service providers delivery workplace and infrastructure services

Improve responsiveness of onsite delivery through structured engagement with service partners

Escalate delivery gaps affecting engineering productivity or onboarding readiness

Help ensure provider execution aligns with enterprise Digital Operations expectations.

Provide visible follow up on provider led activities to reduce escalation friction and improve local confidence in Digital Operations delivery

Business Continuity Coordination

Support execution readiness for local business continuity activation procedures

Serve as a designated local coordination resource supporting continuity planning activities

Assist with cross training continuity backup coverage aligned with site resilience expectations

Operational Support & Continuous Improvement

Identify recurring issues affecting workplace technology performance or onboarding readiness

Provide structured feedback to Digital Operations leadership supporting service improvement planning

Support adoption of standardized Digital engagement pathways at the site level ensuring alignment with global standards and service delivery expectations across the Americas.

Contribute to improving user experience across workplace technology services

Reinforce use of approved Digital Operations channels standards and escalation paths rather than locally created support processes or technology solutions

Health Safety & Compliance

Demonstrate commitment to health safety and compliance requirements applicable to the office or site environment.

Follow company processes for security asset management access and technology handling.

Complete all required site or office inductions and work in accordance with local HSE expectations.