Specialist- Technology Service Group (TSG)

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Job Description:

This position provides deployment and support services for UPS-approved technology products to both internal and external customers. This position will support UPS Information Technology (IT) infrastructure and perform a range of duties including hardware and software planning administration network management technical advice and training.

Job Type: Full-time Permanent

Work Location: th Avenue Surrey BC V3S 0P6 Canada

Workdays: Tuesday through Saturday *(Flexibility required to work weekends) *

Shift Start: 4:00 AM to 12:30 PM * (Flexibility with start and finish times required based on operational needs) *

Wage: $22.46/Hr.

Key Responsibilities:

• Deployment & Installation: Organize and coordinate activities for installing deploying and upgrading UPS-approved software hardware and infrastructure

• Network Management: Conduct network administration tasks including hardware and software planning

• Troubleshooting: Diagnose and resolve technology-related issues and collaborate with staff to implement and deploy standardized practices and restore technical services

• Project Support: Implement and facilitate activities to support and manage programs and projects

• Compliance & Auditing: Engage in regular audits to ensure the IT environment aligns with UPS standards

• Create business continuity plans

• Telecommunication Support: Provide assistance with landlines cell phones smartphones data lines HDVC and MOVI conference calls Private Branch Exchange (PBX) systems

• Vendors: Work closely with vendors coordinating visits and provide support supervise vendor outsourcing and performance

• Customer Support: Provide technical advice training and support to customers ensuring smooth operation of UPS-approved technology products. Fulfill Service requests and address customer inquiries

• Customer & Team Interaction: Interface with customers teams and associates to ensure seamless communication and collaboration

• Technical Disaster Recovery: Execute TSG Technical Disaster Recovery Procedures to ensure business continuity in the event of disruption

• Multisite Operations: Work across multiple locations including UPS facilities vendor sites and customer locations to carry out deployment and support tasks

Requirements:

• Bachelors degree in information technology

• Strong problem-solving skills with the ability to multitask

• Strong oral and written communication skills

• Working knowledge of Microsoft Office Applications

• Ability to work in a fast-paced warehouse environment

• Travel is required

• A Microsoft Certified Solutions Associate - preferred

• CCENT Cisco Network Certification - preferred

Benefits:

• Paid training

• Weekly pay via Direct Deposit- Every Friday

• Personal paid days off (Eligibility Requirements)

• 2 weeks of paid vacation after 1 year of service (3 weeks after 5 years 4 weeks after 10 years 5 weeks after 20 years and 6 weeks after 25 years.)

• Extended Health Care Benefits (Vision health life insurance and dental benefits after one year of service)

• Employee Assistance Program (EAP)

• Employee Referral Bonus Program (conditions apply) and Immediate access to UPS Employee Discounts

• Free Onsite Parking

• Opportunity for advancement within a Fortune 500 Company

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.