Senior Client Service Account Manager
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Job Summary
Req Id:430517
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
The Client Service Account Manager will cover a designated base of Clients who have a broad portfolio of Bell services and represent a significant revenue and/or revenue opportunity for the Wholesale Business Unit. The Client Service Account Manager will be accountable to drive a positive improvement in the service experience for these Clients and ensure all service and contract commitments are delivered to the Clients satisfaction.
Key Responsibilities
- Be the lead to oversee corrective actions to address chronic cross functional teams problems including the development and implementation of service improvement plans in cooperation with functional teams.
- Be the Single point of accountability for client Executive escalations work effectively with operations Incident Management teams to effectively manage internal escalation process and support client communications. And to clear post-sale roadblocks in order for the sales teams to secure new business
- Deliver performance reports and quarterly business reviews (QBR) to external Clients.
- Optimize revenues/cogs and minimize revenue attrition resulting from service experience by working with Bells Serve Billing and Finance teams to monitor contractual commitments
- Identify and drive revenue opportunities such as professional service engagement.
Critical Qualifications
- Act as a leader on the Clients behalf across the organization
- Work independently engaging others in the organization as needed with minimal coaching and guidance.
- Solid analytical and problem solving skills. Good written and oral communication skills. Strong interpersonal and leadership skills
- Effective negotiation skills with the ability to effectively resolve conflict while minimizing impact to ongoing Client relationship
- Understanding of Bell processes products and offerings
Preferred Qualifications
- Previous experience in leading large Client support engagements
- Understanding of Bells provisioning process end to end. Understanding of Bells organizational structure: BBM Network Services Field Operations IT etc.
- General familiarity with Wholesale products and services
- Ability to mine and analyze data to identify trends and operational challenges etc. Exposure/experience in project management
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 07/03/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
