Sales Manager Audio Visual, Event Technology

Represent Pinnacle Live at the Omni King Edward Hotel and help create memorable experiences in one of Torontos most distinguished hospitality destinations.

Company Overview

Job Summary:

The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all scope of work (SOW) and contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Companys proprietary sales process focusing on connection prequalification solutions and more. Business hours are Monday-Friday 8:00 a.m. to 5:00 p.m. with extended business hours and weekends required.

Essential Functions:

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise the scope of work quotes proposals and contracts based on the needs of
• venue leads requiring AV products and services.
• Utilize the Companys proprietary sales process as directed by the National Director of Venue
• Sales and/or Venue Director of Sales including the prequalification of leads quote generation timely contract confirmations pricing and service negotiations follow-up and more.
• Build a deep knowledge of Pinnacle Lives products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources i.e. layouts renderings and visuals product suggestions etc.
• Enter all pertinent client information into Pinnacle Lives CRM platform and develop and drive an individual sales strategy that includes individual and team funnel and sales activity reporting. Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships lines of communication and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during site visits planning meetings pre-convention and debrief meetings.
• Deliver Gold Standard customer experiences throughout the sales process event execution and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned

Education & Experience:

• Bachelors degree in business or a related field
• Minimum of two (2) years of experience in a customer service-facing role; prior sales experience in the hospitality industry preferred
• Proficiency in CRM platforms ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Decor experience is preferred
• Rigging Electrical and Exhibit experience is preferred.

Required Skills & Knowledge:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.

• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively.
• Strong business communication presentation and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming valuing and supporting every person and their unique contributions. We are actively working to foster an environment where diversity equity inclusion belonging and mutual respect thrive. We recognize that diversity is intersectional and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes openly acknowledges empowers and celebrates the diversity of all our team members clients and partners and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.