Manager, Primary Care

About Community Healthcaring Kitchener-Waterloo (The Health Centre)
The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care health promotion illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team we provide services and supports that address the social determinants of health including factors and barriers such as poverty inadequate housing food insecurity substance use language and culture as well as stigma and social exclusion.

The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians Nurse Practitioners Registered Nurses Social Workers Dietitians Chiropodists Pharmacists Psychiatrists Health Promoters Community Health Workers Administrative Staff and Volunteers.

We invite you to consider this opportunity to join our team and contribute to this important work.

The Health Centre is currently recruiting for the following position:

MANAGER PRIMARY CARE
Permanent Full-Time

Salary: $81253.42 - $99262.34 per annum

Position Summary:
The Manager of Primary Care manages the day-to-day functions of primary care delivery for Community Healthcaring Kitchener-Waterloo. The Manager reports to and works closely with the Director of Primary Care with a focus on coordinating services to ensure efficient effective and integrated client-centred approaches that meet CHCKW clients where they are at.

The Manager of Primary Care also provides direct supervision for primary care staff currently comprised of Physicians Nurse Practitioners Registered Practical Nurses Social Workers a Chiropodist Client Service Navigators and Administrative Staff.

Specific Responsibilities:
Service Delivery and Team Coordination
the Director of Primary Care in coordinating service delivery by primary care staff teams to ensure efficient effective operations and integrated client-centred approaches that meet funding targets.
leadership and direction in addressing client staff and operational matters ensuring effective resolution and alignment with organizational objectives.
and evaluate emerging client staffing and operational trends providing guidance and support to CSS staff in the resolution of complex issues.
scheduling processes and resource allocation processes ensuring Client Services Supervisor implement scheduling practices that support operational efficiency and service requirements.
with the Director of Primary Care to coordinate and support staff leads responsible for specific primary care program areas
leadership and support for staff to ensure the effective use of PS Suite EMR and other health technologies to ensure that CHCKW is fully maximizing its electronic medical record system and is efficiently integrating virtual care where appropriate.
adapt implement and document mechanisms to ensure effective service delivery and professional practice including procedures for day-to-day service and program functions. This will also include implementing and adhering to policies.
the development and implementation of an annual operational plan for all Primary Care programs.
mentor and oversee the Clinical Services Supervisor in Primary Care.
the Director of Primary Care in the development and implementation of effective communication channels including team meetings and huddles Teams and other communication tools. Ensure that clear communication pathways are in effect between Primary Care staff and the Leadership Team.
Quality Assurance and Improvement
monthly reporting for all primary care program areas.
review and analyze service delivery and other relevant data and provide interpretive information to staff and leadership to support decision-making.
workload and performance indicators particularly those identified in accountability agreements with funders.
leadership in the development and implementation of quality improvement initiatives related to primary care programs and services.
chart audits and other quality assurance activities.
Human Resources
the Director of Primary Care in promoting a team-based approach within and across primary care teams including service delivery.
staff in understanding and implementing the quadruple aim to service delivery wherever possible.
coach and supervise primary care staff including the development and monitoring of goals and individual work plans.
performance appraisals for all direct reports.
in the recruitment and hiring of primary care staff.
Financial
the Director of Primary Care in developing and monitoring operating budgets and ensuring expenditures remain within budget.
and approve expenditures within assigned budgets.
Other
in policy development and review activities.
in centre-wide risk management initiatives.
in accreditation processes and provide leadership in areas related to the primary care program.
in the development implementation monitoring and evaluation of health promotion/disease prevention programs for individuals and client populations as determined by the Health Centre.
and monitor operating budgets for assigned projects/programs and ensure expenditures remain within budget with the oversight and approval of the Director of Primary Care
a valid drivers license access to a reliable personal vehicle and adequate insurance for work-related travel in accordance with the Health Centres policies.
during both regular and extended hours (evenings/weekends) and in Outreach locations within Kitchener as determined by the Health Centre. A minimum of one evening per week will be required.
in team and staff meetings and other meetings and committee work as appropriate to support both service delivery and organizational goals.
from a Social Determinants of Health perspective to improve health outcomes for individual clients and/or for the development of community health and well-being and to reduce health inequities.
individually and collaboratively in the development and implementation of quality improvement initiatives and activities.
in a manner that preserves privacy and confidentiality.
in a manner that ensures client safety and minimizes risk to clients volunteers and the Health Centre.
in a manner consistent with the Health Centres Vision Mission and Values.
in a manner consistent with the Health Centres policy and commitment to Diversity Equity and Inclusion in all processes and practices.
in a manner that demonstrates self-reflection and personal accountability for work performance.
to the Health Centres practices of hiring orienting and training of staff.
analyze and report on data and relevant information as required.
in research as determined by the Health Centre.
to all Health Centre policies.
to appropriate infection control practices.
any other duties as assigned by your supervisor.

Accountability:
The position is accountable to the Director Primary Care

Qualifications:
university level experience and/or training in health and leadership
Graduate degree or additional relevant training is preferred
or more years management experience in a multi-disciplinary clinical environment
Experience in a community-based primary health care setting is preferred
health profession considered an asset.
knowledge in the areas of community-based primary health care the social determinants of health and health promotion.
leadership abilities within an interdisciplinary culturally diverse staff team.
and experience in quality improvement processes.
ability to work collaboratively.
organizational administrative and time management skills.
decision-making and problem-solving skills.
communication and conflict-resolution skills.
ability to communicate effectively in English both written and verbally.
working effectively with culturally and economically diverse populations.
in the use of a personal computer and software programs including Microsoft Office email and internet. Proficiency with electronic health records systems.
drivers license access to a reliable personal vehicle and adequate insurance for work-related travel in accordance with CHCKW policy.
to work independently as well as an effective member of an interdisciplinary team.
to maintain strict confidentiality.
working sensitively with culturally and economically diverse populations.
to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.
19.2-Factor Authentication for Outlook is App based (Microsoft Authenticator Application) and used to ensure the security of our online accounts. 2-FA requires the use of a personal mobile device with a recent operating system.

Benefit package:
Paid Vacation Leave: 3 weeks to start 4 weeks after a year
Paid Public Holidays
Defined Benefit Pension Plan (HOOPP)
Extended health and dental insurance
Life Accidental Death and Long-Term Disability Insurance
Employee Assistance Plan

Hours:
Monday Tuesday Thursday 9:00am- 5:00pm
Wednesday 9:00am 5:00pm and 12:00pm 8:00pm
Friday 8:00am 4:00pm
Rotational on call

Application Deadline: June 12th 2026

The Health Centre values the diversity of its staff and welcomes applications from people of all races ethnicity religions culture sexual orientation gender identity and those with disabilities.
Individuals with a disability requiring accommodation during the application and/or the interview process should contact so that suitable arrangements can be made.
Personal information submitted will only be used for the purposes of this recruitment process.
We appreciate all expressions of interest; however only those selected for an interview will be contacted. This is an open position.

Required Experience:

Manager