Senior Event Sales & Services Manager

Senior Event Sales & Services Manager 

At Fairmont Vancouver Airport our engaging service and delicious cuisine make every special event a truly memorable affair both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Senior Event Sales & Services Manager where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients.

What you will be doing: 

• Consistently offer professional friendly and engaging service
• Work with Director Sales & Marketing to oversee day to day sales and events leadership and associated tasks such as Month End Payroll Reporting and Forecast/Budget
• Conduct Sales calls site inspections client entertainment and FAM tours and client interactions while meeting quarterly goals
• Prospect qualify and actively solicit business through sales calls networking events industry functions and client meetings
• Negotiate guestroom blocks meeting space food and beverage minimums and contractual terms to maximize hotel profitability while meeting client needs and selling the hotel as the best fit for the business
• Prepare and present proposal contracts and presentations for prospective clients and groups.
• Field inquiry calls for small group and catering/events business executing the discovery process to uncover client needs and selling the hotel as the best fit for the business.
• Compile and distribute conference agendas and event orders
• Attend Group resumes BEO meetings Credit Meetings as required.
• Ensure the efficiency of Opera to track solicit book produce EOs and follow up on account activities
• Ensure all contractual terms agreed upon are carried out as well as to maximize rooms and function space for the highest profitability for the hotel
• Maintain a variety of accounts to include social corporate and sport
• Develop monthly action plans to meet and exceed department and market segment quotas; within established parameters quote and negotiated prices confirmed by written contracts.
• Build relationships between Sales and Operating Departments
• Build partnership with Banquet team to ensure service standards are maintained
• Assist in developing new business ideas and the promotion of existing business within all our market segments
• Resolve guest complaints when necessary
• Conduct post-conference meetings with departing groups (as applicable) to address strengths and weaknesses of an event while soliciting repeat business.
• Assist the Director Sales & Marketing in leading coaching and developing team members
• Other duties as assigned

Qualifications :

Your experience and skills include: 

• Minimum of three (3) years experience as a hotel Sales Manager or Conference/Event Services Manager in a four-star hotel.
• Past leadership experience an asset.
• Strong Food & Beverage knowledge
• Knowledge of Opera Word Excel CVENT an asset
• Excellent interpersonal and communication (written & verbal) skills
• Ability to prioritize work in an environment with multiple interests
• Professional appearance and demeanor
• Assertive self-starter self-motivator in a busy environment with minimum supervision

Your team and working environment:

• Adapts to change with ease and is able to handle many tasks simultaneously
• Must be flexible with work hours to correspond with Department guests & business demands.
• Performs any and all other tasks which are assigned by management
• Seamlessly execute planning stage with client and assist with creating and distribution of Banquet Event Orders to encompass culinary banquet and AV requirements

Additional Information :

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time