Responsibilities

• Manages patient access operations to support accurate intake coverage verification and timely service initiation.
• Leads daily workflow execution across health system patient access activities.
• Oversees resolution of access barriers that affect authorization eligibility and financial clearance outcomes.
• Monitors operational metrics to identify service gaps and support process improvement.
• Coordinates cross-functional escalations with reimbursement care coordination and provider-facing teams.
• Leads training coaching and performance management for patient access staff.

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Education:

• Bachelors degree in business administration healthcare administration pharmacy public health life sciences operations management or a related field or equivalent experience required.
• Certification in service management process improvement project management customer relationship management systems or patient support operation preferred.

Experience:

• 5 years of experience in patient services customer operations case management reimbursement support access support healthcare service delivery or a related field required.
• 2 years of experience in a management capacity required.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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