IT Operations Analyst

Position Description:

Contribute to IT operations excellence within a dynamic innovation-driven organization!

CGI Montréal is looking for a passionate IT Operations this role you will be responsible for the IT production environment and will have an overall view of the entire operational chain. If you enjoy working across diverse business lines in a multidisciplinary environment CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.

Work model: Hybrid
Location: Montréal

Your future duties and responsibilities:

Maintain full control of the IT operational chain while respecting service level agreements (SLAs)
Provide Level 1 Level 2 (Level 3) support to resolve incidents
Assist and support business units with their production needs (incidents projects etc.)
Analyze incident impacts propose continuous improvement initiatives and define resilience processes
Document incident tickets and operational procedures
Deliver production deployment requests
Be available for night and weekend support (rotation: 1 week out of 5)
Coordinate and guide teams during incidents during night and weekend support

Required qualifications to be successful in this role:

Diploma or certificate in computer science or relevant experience
Minimum of 5 years of experience in a similar role
Strong knowledge of Autosys Windows MFT MSSQL Datadog
Good knowledge of ServiceNow ITOM CMDB and ITSM
Knowledge of AWS environments and/or Azure DevOps
Knowledge of Sybase Unix Oracle JIRA
Knowledge of scripting using PowerShell Python and/or Bash
Experience with Agile / Kanban environments
Ability to adapt to various technologies
Curious mindset and strong collaboration skills
Excellent communication skills in French (spoken and written)

Location: Montreal
Work mode: Hybrid

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 60 000$ and 115 000$. This role is an existing vacancy.

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Skills:

• AutoSys
• Azure
• DevOps
• French
• Sybase
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.