Gestionnaire, opérations numériques Manager, Digital Operations (12 month contract)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Team Leadership & Strategy

• Lead and mentor a team of Digital Operations Specialists focused on CRM/email (SFMC) website publishing and digital analytics.
• Translate departmental goals into team objectives and KPIs ensuring alignment with broader marketing and business strategies.
• Foster a collaborative inclusive and high-performance culture that supports innovation and continuous improvement.
• Manage budgets and expenses relating to digital operations initiatives.

Operational Oversight

• Oversee the execution of CRM campaigns website content updates and analytics reporting across assigned digital platforms.
• Ensure operational excellence through process documentation QA protocols and deployment governance.
• Manage resource allocation timelines and cross-functional dependencies to deliver initiatives on time and within scope.

Platform & Data Stewardship

• Serve as a subject matter expert on Salesforce Marketing Cloud Google Analytics and CMS platforms.
• Partner with IT Legal and Compliance to ensure data privacy (e.g. CASL Bill 25) accessibility and security standards are upheld.
• Support integration of digital tools and data sources to enable personalization segmentation and performance tracking.

Stakeholder Collaboration

• Act as the primary liaison between Digital Operations and internal stakeholders including Technology Product Owners Marketing Legal and Commercial Intelligence teams.
• Provide regular reporting and insights to senior leadership on operational performance campaign effectiveness and optimization opportunities.
• Actively participate in vendor selection and vendor management in areas of expertise.

• 9 years of experience in digital marketing including 2 years in a people management role.
• Proven experience with CRM platforms (e.g. SFMC) CMS tools (e.g. Sitecore SCO) and analytics platforms (e.g. GA4 Power BI).
• Strong understanding of digital marketing workflows data governance and compliance frameworks.
• Excellent communication project management and stakeholder engagement skills.
• Bilingual (English/French) preferred.

Nice to Have

• Experience in healthcare pharmacy or regulated industries.
• Familiarity with Agile methodologies and tools (e.g. Jira Confluence).
• Exposure to loyalty programs personalization strategies and omnichannel marketing.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

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titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à lextérieur du Québec et/ou aux États-Unis. Par conséquent ce poste requiert une maîtrise de langlais à lécrit et à loral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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