IT Application Specialist

About Xanadu:

At Xanadu we are learners innovators researchers collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this where if we are successful the technologies we develop will solve some of the worlds most challenging problems and literally change the world. And that is something to be excited about!

Your role and responsibilities:

As an IT Application Specialist at Xanadu youll play a key role integrating and administering applications supporting IT operations and front-line technical support across the organization. Youll be involved in day-to-day troubleshooting setting up new equipment managing user access and helping ensure smooth IT operations.

What Youll Be Doing

• Administer and integrate the companys core SaaS and collaboration platforms identity communication documentation and project-tracking tools.
• Integrate NetSuite (ERP) with other business applications building and maintaining data flows between NetSuite and systems such as identity/SSO procurement expense HR and reporting tools using NetSuites REST/SuiteTalk APIs SuiteScript and webhooks.
• Build and maintain integrations between systems using REST APIs webhooks and OAuth; automate repetitive workflows with light scripting (Python/Bash).
• Own user lifecycle automation provisioning group/role-based access and deprovisioning so joiner/mover/leaver changes propagate cleanly across connected systems.
• Support single sign-on and directory-driven access (SAML/OIDC SCIM) aligned to least-privilege.
• Support specialized scientific and engineering applications used across the company partnering with the teams that depend on them.
• Provide hands-on support across our full endpoint fleet: macOS Linux and Windows setup configuration troubleshooting updates and break/fix.
• Handle hardware and peripheral support: laptops displays docks conferencing/AV printers.
• Run device provisioning for onboarding and offboarding imaging enrollment account setup and clean device recovery.
• Be a first point of contact in our support channel triaging and resolving day-to-day requests and owning each ticket end-to-end rather than handing it off.
• Maintain clear current documentation and runbooks.
• Deliver end-to-end IT operations and support including endpoint management user lifecycle administration hardware/software deployment application support troubleshooting documentation inventory management and day-to-day technical assistance across the organization.

Basic qualifications and experience:

• Diploma and/or Bachelors Degree in Computer Science Information Systems or Computer Engineering or equivalent experience.
• 5-10 years of experience in a related IT position.
• Hands-on support experience across all three OS flavors we run: macOS Linux and Windows.
• Experience administering common business SaaS platforms (identity/SSO collaboration and productivity tools).
• Demonstrated experience integrating NetSuite with other business applications (e.g. via SuiteTalk/REST SuiteScript or an iPaaS connector).
• Practical scripting ability (Python and/or Bash) and comfort working with REST APIs to connect or automate systems.
• Solid grasp of identity and access fundamentals: SSO directory/group-based access provisioning and least-privilege.
• A genuine service mindset and end-to-end ownership.

• Familiarity with basic networking and cybersecurity concepts and best practices.

• Detail-oriented and able to perform in a high-pressure/high-paced environment.
• Experience working in an agile delivery environment.
• Willingness to be part of on-call rotation and weekend IT related activities

Preferred qualifications and experience:

• Exposure to provisioning/SCIM an IdP (e.g. JumpCloud or similar) or iPaaS/workflow-automation tooling.
• Familiarity with NetSuite administration or SuiteScript development beyond integration (saved searches workflows custom records).
• Familiarity with cloud access models (e.g. AWS IAM/identity).
• Any exposure to CI/CD or infrastructure-as-code (GitHub Jenkins Terraform/OpenTofu).
• Awareness of access-review/compliance practices (e.g. SOC 2 / ITGC).

Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.

We are an equal opportunity employer and encourage candidates of all backgrounds to apply. We are committed to building an inclusive safe and equitable culture and fostering an environment where our employees feel included valued and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Recruiting at .

Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.