Remote Hotel Reservations & Guest Sales Specialist (USCanada) 20812

Position: RemoteHotel Reservations & Guest Sales Specialist

Location: Remote From US/Canada

Employment Type: Full-Time

Compensation: Base Pay Uncapped Sales Commissions

Minimum wage hourly (as low as $7.25/hour depending on the state) with the potential to earn around $20$30/hour total based on performance.

Our client owns and manage a growing portfolio of unique boutique hotels across the United States. They currently oversee 6 boutique properties with 2 additional locations closing soon.

Our client is actively building a world-class centralized reservations team dedicated to delivering unforgettable guest experiences while driving commercial performance through thoughtful value-add upselling.

As a Remote Hotel Reservations & Guest Sales Specialist you will serve as the primary voice and first point of contact for guests calling our boutique hotel portfolio. Balancing premium customer service with consultative sales you will guide guests through their booking journey answer stay-related inquiries and proactively recommend curated upgrades and add-on experiences that elevate their stay.

This role is ideal for a persuasive service-oriented professional who thrives in a fast-paced environment and wants to maximize their earning potential through performance commissions.

• Inbound Reservations & Inquiries: Handle inbound calls across our entire boutique portfolio assisting guests with new bookings modifications and general inquiries with warmth and efficiency.

• Revenue Generation & Upselling: Proactively present and sell high-value add-ons amenities and packages to meet and exceed monthly sales targets.

  • Upsell Offerings Include: Early Check-In Late Check-Out Premium Room Upgrades Wine & Champagne Packages Romance Packages and Special Occasion amenities.

• Guest Experience & Support: Provide top-tier pre-arrival and active-stay customer support addressing guest concerns professionally and ensuring complete satisfaction.

• Operational Accuracy: Maintain precise reservation details guest preferences and records in our property systems while collaborating closely with hotel management teams.

• Communication: Native/fluent English with exceptional verbal and written communication skills.

• Environment: Quiet home office workspace equipped with a reliable high-speed internet connection.

• Attributes: Self-motivated energetic detail-oriented and highly comfortable conducting phone sales throughout the day.

• Availability: Full-time schedule with flexibility to work weekends and holidays as required by hotel booking volume.

• Prior experience in hotel/hospitality call center operations or telephone sales.

• Proven track record in upselling conversion or performance-driven sales.

• Familiarity with hotel reservation systems (PMS) or CRMs (full training provided).

• Earning Potential: Base Pay (Minimum Wage) Uncapped Sales Commissions.

• Work Flexibility: 100% Fully Remote.

• Growth: Opportunity to advance as our portfolio continues its rapid national expansion.

• Training & Culture: Comprehensive paid training a supportive team environment and direct involvement with an expanding boutique brand.

• Consistently converting inbound calls into completed reservations.

• Driving strong revenue margins by meeting and exceeding monthly upsell commission benchmarks.

• Maintaining consistently high guest satisfaction scores and representational excellence.