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Archer Production Support Specialist Windows, IIS, SQL, Ansible, Dynatrace
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
18 August 2026 (23 days ago)
Posted:
Application Deadline:
15 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Archer Production Support Specialist - Windows IIS SQL Ansible Dynatrace Toronto ON - Hybrid (4 Days WFO) Role Descriptions: Position Summary We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution. Key Responsibilities Application Support: Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime Deployment Management: Execute production deployments during off-business hours; coordinate with development teams on release schedules Infrastructure Management: Support Windows Server environments and manage IIS configurations to ensure system stability Database Administration: Optimize and maintain SQL databases; perform routine maintenance and performance tuning Incident & Change Management: Follow ITIL best practices for incident response and change control; manage service tickets through resolution Monitoring & Alerting: Utilize Dynatrace Slack Watchdog and Stone Branch tools to proactively identify and respond to issues Automation: Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks Documentation: Maintain confluence documentation for procedures runbooks and system configurations Required Qualifications Proven experience in production application support Strong Archer application knowledge (development deployment and issue resolution) Windows Server and IIS administration experience SQL database knowledge and experience Familiarity with monitoring tools (Dynatrace Slack Watchdog Stone Branch) Scripting experience (Shell and Python) Working knowledge of ITIL processes (Incident and Change Management) Experience with Ansible Helios and Confluence tools Work Schedule & Availability Office-based: 4 days per week on-site On-call Support: Available for production deployments and urgent issues outside standard business hours |
