Implementation Specialists at PC lead and manage the implementation of new work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service leveraging technology communication skills and responsiveness in order to ensure a positive client experience.
The Implementation Specialist will:
Overall responsibility for the effective implementation of assigned new groups onto one of our third-party administration (TPA) platforms.
Work with the Account Manager Underwriter and Consultant to acquire all material required for the installation
Clarify information resolve outstanding issues examine and follow up on missing information.
Provide frequent updates to all applicable stakeholders during the implementation process.
Work closely with other areas in the decision making process to ensure a smooth implementation.
Day-to-day management of client and advisor requests.
Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Build and Sustain Relationships
Accountable for the client/advisor and/or Plan administrator relationship
Accountable for building and maintaining internal and external relationships
Work cohesively in a team
Work collaboratively with all PC departments
Adapt to changing needs of clients both internal and external
To be successful as an Implementation Specialist with People Corporation you will need:
College or University Degree and 3 years of experience in an office setting. Prior experience in the Group Benefits industry would be an asset.
Ability to multi-task and prioritize and work to deadlines to meet client and internal needs. Project management skills would be an asset.
Ability to work well under pressure and maintain a positive attitude at all times.
Excellent problem solving and troubleshooting skills.
Excellent communication skills both written and verbal to interact with internal and external clients. French Bilingual would be an asset.
Proficient computer skills and knowledge of Microsoft Office Word and Excel.
Keen attention to details. Accuracy and quality control are extremely important.
Client focused with an unwavering commitment for service excellence.
Accurate data entry is crucial for success in this role.
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.
Salary Range
The base salary for this position is between $55000 - 65000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus commission etc). The actual base salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are selected to move forward in our recruitment process the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
Required Experience:
IC
Implementation Specialists at PC lead and manage the implementation of new work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service leveraging techno...
Implementation Specialists at PC lead and manage the implementation of new work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service leveraging technology communication skills and responsiveness in order to ensure a positive client experience.
The Implementation Specialist will:
Overall responsibility for the effective implementation of assigned new groups onto one of our third-party administration (TPA) platforms.
Work with the Account Manager Underwriter and Consultant to acquire all material required for the installation
Clarify information resolve outstanding issues examine and follow up on missing information.
Provide frequent updates to all applicable stakeholders during the implementation process.
Work closely with other areas in the decision making process to ensure a smooth implementation.
Day-to-day management of client and advisor requests.
Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Build and Sustain Relationships
Accountable for the client/advisor and/or Plan administrator relationship
Accountable for building and maintaining internal and external relationships
Work cohesively in a team
Work collaboratively with all PC departments
Adapt to changing needs of clients both internal and external
To be successful as an Implementation Specialist with People Corporation you will need:
College or University Degree and 3 years of experience in an office setting. Prior experience in the Group Benefits industry would be an asset.
Ability to multi-task and prioritize and work to deadlines to meet client and internal needs. Project management skills would be an asset.
Ability to work well under pressure and maintain a positive attitude at all times.
Excellent problem solving and troubleshooting skills.
Excellent communication skills both written and verbal to interact with internal and external clients. French Bilingual would be an asset.
Proficient computer skills and knowledge of Microsoft Office Word and Excel.
Keen attention to details. Accuracy and quality control are extremely important.
Client focused with an unwavering commitment for service excellence.
Accurate data entry is crucial for success in this role.
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.
Salary Range
The base salary for this position is between $55000 - 65000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus commission etc). The actual base salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are selected to move forward in our recruitment process the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
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