Implementation Capability Lead

Job Description

Implementation Capability Lead

Lead teams. Build capability. Create delivery consistency at scale.

This role requires stronger people leadership better operational discipline clearer workforce planning and greater consistency across teams.

As the Implementation Capability Lead youll lead a team of Implementation Consultants across multiple customer engagements partnering closely with Delivery Managers and senior leadership to improve team performance delivery quality and ways of working.

Importantly this is not a heavily hands-on technical role.

Its a leadership role centred around:

• People management
• Coaching and capability uplift
• Delivery consistency
• Workforce planning
• Operational improvement

What youll be doing

Youll:

• Lead mentor and develop a team of Implementation Consultants
• Drive consistency across implementation standards workflows and delivery practices
• Improve delivery quality execution discipline and team performance
• Support utilisation capacity planning and resource coordination across multiple engagements
• Partner closely with Delivery Managers to create aligned and predictable delivery outcomes
• Contribute to strategic improvement initiatives across tooling AI adoption and operational maturity

What were looking for

The ideal background will likely include:

• SaaS software implementation or consulting environments
• Experience leading implementation consulting or technical delivery teams
• Managing teams across multiple concurrent customer engagements
• Driving operational consistency and improving delivery ways of working

What will really separate strong candidates is leadership capability.

Were looking for someone who can:

• Build high-performing accountable teams
• Coach and develop consultants effectively
• Bring structure and clarity to complex delivery environments
• Balance delivery quality with commercial outcomes
• Communicate confidently across delivery leadership and customer stakeholders

Deep technical expertise is not the priority here strong technical appreciation and implementation experience is enough.

This role is better suited to someone who has moved beyond being purely hands-on and now thrives on enabling teams to perform at their best.

Why this role stands out

• Genuine influence across the delivery function
• Strong focus on people leadership and capability development
• Opportunity to shape delivery standards and team maturity at scale
• Highly collaborative environment working alongside senior delivery leadership
• A business actively investing in operational improvement and scalable growth

If you enjoy building stronger teams improving delivery environments and creating consistency across complex implementations this is the kind of role where youll have real impact.