Customer Operations Assistant

ABOUT US
At FortisAlberta we invest in our greatest resource our people. As Albertas largest electricity distribution provider we are positioned for growth. Each day FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.

APPLICATION DEADLINE: June 12 2026
TITLE: Customer Operations Assistant (U26-112)
DEPARTMENT: Customer Operations
WORK LOCATION/OFFICE: Calgary
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES:1

FortisAlberta is seeking a detailoriented and customerfocused Customer Operations Assistant to support key operational functions within our Customer Operations team!

In this role you will contribute to the accuracy and efficiency of billing metering and settlement processes by working with data systems and internal stakeholders. You will help ensure highquality information respond to inquiries and support workflows that directly impact customer experience and operational performance.

This is an excellent opportunity for someone who enjoys problem solving working with data and contributing to a collaborative team environment!

Job Description
Support daily operational processes related to Meter Data Management Billing and Load Settlement.
Perform accurate data entry and validation across internal systems including processing billing adjustments.
Run queries and generate reports to support analysis workflows and business decisionmaking.
Respond to internal and external inquiries resolving issues or escalating when required.
Monitor and maintain data accuracy to support billing settlement and customer records.
Assist with processing transactions and maintaining system records in accordance with procedures.
Identify opportunities to improve process efficiency and data quality.
Participate in special projects and provide general operational support as needed.

Qualifications
High school diploma plus a minimum of three years of experience working with business data or an equivalent combination of education and experience.
Strong data entry skills with a high level of accuracy and attention to detail.
Basic understanding of billing metering or settlement processes in a utility or similar environment.
Ability to follow procedures evaluate data and support issue resolution.
Strong communication and interpersonal skills with a customerfocused approach.
Proficiency in Microsoft Office applications including Outlook Word and Excel.

Important Information
Permanent full-time role.
Monday Friday schedule.
This role is currently based out of our Calgary location with intention to move to Airdrie sometime in the future.

TO APPLY TO THIS POSITION: Please submit your resume via the button below: Apply

We thank all applicants for their interest however only those candidates to be considered for an interview will be contacted.

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