Customer Excellence Manager

The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse operations inventory management customer service and continuous improvement projects.

Key Responsibilities

• Oversee administration and customer service; support daily operations (receiving picking replenishment shipping); monitor and improve productivity quality and service levels.
• Ensure inventory accuracy and integrity (SOX compliance); manage cycle counts resolve discrepancies optimize slotting and handle dead stock/backorders.
• Track performance KPIs (throughput downtime errors); collaborate with suppliers IT and maintenance teams; conduct root cause analysis.
• Lead Lean initiatives (5S standardization waste reduction) and cross-functional projects (layout redesign automation integration digitalization); develop business cases including ROI analysis.
• Lead and develop a multidisciplinary team of 1020 people (administration customer service continuous improvement inventory control and quality).

Qualifications :

• Bachelors degree in operations management Logistics or Engineering with 5 years of leadership experience in logistics or supply chain including experience in an automated environment.
• Expertise in inventory management and WMS.
• Experience in project management and Lean methodologies.
• Proficiency in data analysis (Excel Power BI).

Additional Information :

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.  

Remote Work :

No

Employment Type :

Full-time