Customer Marketing Manager
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Job Summary
Artificial Intelligence. Actual Impact.
At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.
Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.
So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.
The Adventure Ahead
As our Customer Marketing Manager you will step into a pivotal role designed to turn our massive global user base into our strongest growth engine. You will hold the keys to unlocking the true value of Docebo capturing the passion of our customers and translating it into compelling brand advocacy and real business impact. Operating at the strategic intersection of marketing and customer success your mission is to deepen adoption fuel retention and inspire a world-class community of learning innovators. If you are ready to use your creativity to elevate real customer stories and amplify the power of AI-driven learning this adventure is built for you.
The Day-to-Day
Customer Marketing Execution
Drive the execution of Docebos customer marketing and advocacy programs.
Work closely with our Senior Customer Advocacy Analyst to support and track customer references & engagement. Similarly partner with the Senior Community Manager to engage our customers via the vibrant and very active Docebo Community.
Support the Revenue Marketing team as they create upsell campaigns and personalized content journeys across different roles verticals and customer segments.
Customer Content Creation
Secure customer stories and video testimonials from high-profile brands and strategic accounts focusing on key verticals or industries ROI and measurable impact. Oversee customer story project execution.
Manage UserEvidence our public-facing customer evidence library and proof point acquisition tool.
Manage third-party review sites (G2 Gartner Peer Insights etc.) and quarterly campaigns.
Elevate and advocate for the voice of the customer across marketing programsevent participation videos webinars blogs speaker decks and press quotes.
Develop processes for automating story capture from sources like Gong calls and review site feedback enabling scalable story creation.
Ensure that customer stories and data-driven success metrics are integrated into the content journey to highlight ROI for key customer segments.
Customer Engagement Programs
Manage and scale the Docebo Maestros program to foster advocacy peer-learning and mentorship and connection in Docebo Community.
Oversee the customer gifting and rewards strategy to incentivize and recognize customer achievements building long-term relationships.
Support major customer events like our bi-annual Customer Advisory Board meetings Inspire Learning Awards or customer experiences at our annual Inspire conference.
Voice of Customer Support
Collaborate closely with Product Customer Success and Marketing teams to align customer marketing efforts with broader company goals.
Synthesize customer insights from various channels including the Docebo Ideas Portal CABs review sites and the community to inform product and marketing strategies.
Support technical enablement of the Docebo platform by partnering on customer-facing product communications and webinars as needed.
Measurement & Reporting
Track execution metrics for customer marketing programs (e.g. engagement content creation and coverage retention and revenue influenced).
Support reporting on program activity and basic engagement trends.
Maintain accurate tracking of customer assets across customer stories written testimonials proof points and videos.
Your Superpowers
Master Storyteller: Brings 6 years of experience in customer marketing marketing operations customer success or product marketing preferably within a B2B SaaS environment and has a unique knack for making complex tech sound human fun and enticing.
Customer Champion: Proven experience managing customer advocacy programs customer reference initiatives and developing customer-centric content that drives engagement builds credibility and delivers measurable business impact.
Project Maestro: Highly organized with exceptional project management and coordination skills able to juggle multiple priorities stakeholders and deadlines while maintaining attention to detail.
Clear Communicator: Polished writing skills and the ability to effectively engage and collaborate with both external customers and internal stakeholders
Tool Wizard: Experienced with platforms such as Salesforce Gong Asana and marketing automation tools leveraging technology to streamline processes and maximize impact.
Our Hybrid Work Philosophy
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate solve problems and learn from each other. With flexibility the rest of the week its a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
Our Promise to You
Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.
Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.
Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
About Docebo
At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by five core valuesGrow Together Win Together Build with Our Customer Clear is Kind Own Outcomes Progress Over Perfectionthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world.
As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.
Required Experience:
Manager
About Company
Docebo’s AI-powered LMS helps world-class organizations train employees, partners, and customers on a unified platform. Create learning, grow skills, and drive business impact at global scale.
