Customer Care Representative Partner Support Representative (Part-Time)

OPTIOM INC.

Driven by Aviva

Customer Care Representative / Partner Support Representative

Part-Time 1520 Hours/Week Client Care Calgary AB or Langley BC

Compensation: $20 $25 / hour (commensurate with experience and role)

At Optiom the quality of every call from a policyholder checking on their coverage to a broker partner needing a quick answer reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 17:00) and ensure that when someone reaches out to Optiom they reach someone who is ready knowledgeable and genuinely invested in helping them.

We have two part-time openings on our Client Care team one focused on policyholder service and one on dealer and broker partner support. Both roles are approximately 1520 hours per week scheduled around our highest-demand windows. Both are available in Calgary AB or Langley BC. If either role fits your background tell us and indicate your preference when you apply.

The Roles

Customer Care Representative

You will be a first point of contact for Optiom policyholders handling inbound inquiries about coverage supporting claim-related questions and providing the calm clear empathetic service that every customer deserves at the moment they call. This role suits someone with a natural phone presence who thrives in a fast-paced high-volume service environment.

Partner Support Representative

You will support Optioms national network of dealer and broker partners resolving inbound inquiries assisting with policy and account questions and building the day-to-day trust that strengthens our distribution relationships. This role suits someone with a background in B2B service account support or partner-facing operations.

You Bring

• 13 years of customer service or support experience insurance automotive financial services or any regulated environment is a strong asset
• A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours
• Clear empathetic communication you can explain policy details or process steps simply accurately and with patience
• Ability to navigate multiple platforms simultaneously (CRM policy admin email) without losing focus on the person you are serving
• Reliability and availability for a consistent part-time schedule of 1520 hours per week aligned to peak inbound demand windows (typically 10:00 17:00)
• A team-first attitude and genuine commitment to getting things right the first time

Bonus Points For

• Active insurance licensing in Alberta or British Columbia (AIC Level 1 or Insurance Council of BC) or confirmed ability to obtain within 90 days
• Experience in an MGA brokerage or dealership environment or familiarity with vehicle warranty F&I or specialty insurance products
• Experience using a CRM or policy administration platform in a customer- or partner-facing role
• Bilingual (English / French) an asset but not required

Who We Are

Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada one of Canadas largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices with over 600000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing and building the team to match.

Optiom uses AI-assisted tools in its initial screening process as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optioms human HR and management team.

Required Experience:

Junior IC