Desktop Tech Support

About the Role

We are looking for a reliable and customer-focused Desktop Tech Support professional to join our team on-site in North this role youll be the go-to person for resolving end-user technical issues managing hardware and software support requests and ensuring smooth day-to-day IT operations for our team.

Responsibilities

• Provide hands-on desktop support for end users troubleshooting hardware and software issues
  
• Set up configure and maintain desktops laptops mobile devices and printers
  
• Manage and resolve support tickets through the company ticketing system in a timely manner
  
• Support and maintain Active Directory user accounts and permissions
  
• Assist with basic networking troubleshooting (connectivity printers shared drives etc.)
  
• Ensure systems are running on Windows 11 and assist with upgrades/migrations as needed
  
• Document recurring issues and solutions to improve support efficiency
  
• Escalate complex issues to senior IT staff when necessary
  
• Deliver friendly professional and efficient support to all end users
  

Requirements

• 2 years of experience in a desktop support or IT helpdesk role
  
• Hands-on experience with Windows 11
  
• Experience working with a ticketing system (e.g. ServiceNow Zendesk Freshservice or similar)
  
• Working knowledge of Active Directory (user/account management)
  
• Basic understanding of networking fundamentals (connectivity troubleshooting)
  
• Experience supporting end-user hardware: desktops laptops mobile devices and printers
  
• Strong communication and customer service skills
  
• Ability to work full-time on-site Monday to Friday
  

Nice to Have

• Relevant certifications (e.g. CompTIA A Network)
  
• Experience supporting a mobile device management (MDM) platform
  
• Prior experience in a corporate/office environment
  

Schedule

• Monday to Friday
  
• Full-time 40 hours/week