CHB Onsite Customer Support

Key Responsibilities

• Work onsite with a key client utilizing their operating systems (including SAP and Retail Link)

• Support maintenance activities including solicitation and qualification of Free Trade Agreements (FTAs)

• Conduct database reviews and updates related to tariffs FTAs and other compliance elements

• Perform audit reviews based on information received from the client and third-party service providers

• Assist with duty recovery opportunities including tariff engineering and related initiatives

• Act as a liaison between the client and customs brokerage operations for broker requests for information (RFIs) ensuring timely and accurate responses

• Provide support on refunds adjustments and amendments including coordination with internal teams and tracking to completion

• Compile and deliver compliance and operational reporting to support client visibility and performance tracking

• Work within the CARM portal to support account activities including monitoring statements transactions and compliance-related updates

• Support sanctions-related processes and ensure alignment with regulatory requirements

• Provide weekly updates to the Senior Manager Trade Compliance

• Support a dedicated onsite client account

• Customs brokerage operations teams

• Trade compliance teams

• Client import operations and compliance teams

• Transportation carriers

• Vendors

• Government agencies

• High school diploma or GED (or equivalent combination of education and experience)

• 510 years of direct customs brokerage experience ideally as a rater

• Strong knowledge of customs clearance processes and related customs programs

• Industry-related certifications (e.g. CCS CTCS) preferred; willingness to obtain CCS if not already certified

• Ability to manage competing priorities and work effectively under pressure

• Strong organizational and time management skills

• Excellent interpersonal and communication skills with the ability to work cross-functionally with clients and partners

• Proficiency with Microsoft Office (Excel Word Outlook); experience with ERP systems is an asset

• Strong problem-solving skills

• Team-oriented mindset

• High level of professionalism integrity and accountability