IT Service Desk Jobs in Waterloo

Senior HR Systems Business Analyst (Workday / ServiceNow)Support a global insurance leader as a digital business analyst and test lead working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools: Workday ServiceNow...

Information Risk Analyst (First Line of Defense)Step into a high-impact hybrid role at the forefront of cloud security AI governance and information risk within the insurance sector. Leverage your expertise in InfoSec regulatory frameworks and emerging technologies to shape secure future-ready solut...

Location: Waterloo Experience: 8-10 years Required Skills: Site Reliability Engineering (SRE) Strong troubleshooting skills coupled with making data-driven decisions during incidents to improve time to detect and resolve issuesStrong understanding of cloud computing platforms (e.g. Azure) and cloud-...

Scanning ClerkOn-site contract role in the insurance industry supporting high-volume document scanning and imaging for health dental and wealth management operations. This position focuses on mail preparation high-speed scanning workflow monitoring and data accuracy in a confidential process-driven...

Imaging Technician On-site contract role in the insurance industry supporting high-volume document scanning and imaging for health dental and wealth management operations. This position focuses on mail preparation high-speed scanning workflow monitoring and data accuracy in a confidential process-dr...

HR Knowledge AnalystContract role in the insurance industry for an HR professional with experience in content and knowledge management. Support global HR operations by maintaining a high-visibility knowledge base collaborating across departments and contributing to major transformation and AI initia...

Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Waterloo with paid training flexible hours and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and...

Start Date: January 12 2026Bilingual Customer Care Representative (Insurance)Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian...

Project Manager (HR & AI Projects / Financial Services)Drive high-impact strategic HR transformation in the insurance industry through a long-term hybrid opportunity based in Waterloo. This project leadership role focuses on cultural change AI integration and global stakeholder collaboration. Ideal...

Start date: January 12 2026Customer Service Representative (Insurance)Multiple openings available in the insurance industry17 positions requestedfor individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. E...

Customer Service Representative (Insurance) Multiple openings available in the insurance industry17 positions requestedfor individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. Enjoy weekday shifts hands-...

Senior IT Business Analyst Salesforce Integration Seeking an experienced professional with over 10 years in business analysis to support Salesforce integration with Java Spring Boot in the insurance industry. Based in Toronto or Waterloo this hybrid role involves system analysis stakeholder engagem...

Support Executive Job Description: Key Responsibilities Design develop and deploy serverless applications using Azure Functions built Core. Build and maintain RESTful APIs and backend services supporting web and mobile platforms. Integrate and optimize data access using MongoDB and SQL Server. Impl...

What Youll Do:Reporting to the Service Desk Assistant Manager the core parts of your role will be to: Respond to evaluate and prioritize incoming telephone voicemail e-mail and in-person requests for assistance from users experiencing problems with hardware software networking and other computer-rel...

Data Reporting AnalystPart-Time RemotePart-time remote opportunity for a data-driven professional to support customer reporting in the insurance industry. Leverage tools like Microsoft Excel and Power BI while gaining exposure to Group Benefits analytics. Ideal for early-career candidates seeking f...

Senior UX/UI Designer Digital Product ExperienceDesign user-first digital solutions in a hybrid role within the insurance industry. Work on mobile-first B2C platforms collaborate cross-functionally and drive accessibility-forward design practices. Contribute to strategic retirement-focused digital...

SAP Consultant Skills Required: Digital: SAP S/4HANA Enterprise Management - SalesJob Description: The candidate will have to work on S/4HANA Implementation from offshore.Flexible Working Hours Team Player Excellent Communication skills.Robust experience & knowledge in LTC / SD / OTC Process in S/4H...

Mail Clerk Full-time on-site opportunity in the insurance industry focused on high-volume mail handling document distribution and client support. Ideal for detail-oriented professionals with strong organizational and communication skills. Located in Waterloo this role offers exposure to multiple bus...

Functional Consultant - SAP S/4HANAExperience Required: 8 Skills Required: Digital : SAP S/4HANA Enterprise Management - Finance - Cost Management & Profitability Analysis Digital : SAP S/4HANA Finance Cloud Implementation Digital : SAP S/4HANA - Central FinanceJob Description: The candidate will ha...

Start Date: November 24 2025 Number of Positions: 15Bilingual Customer Service Representative (Insurance)We are hiring 15 bilingual Customer Service professionals for a leading insurance contact center. Handle inbound calls support group benefits clients and apply your tech-savvy and problem-solving...