Bilingual Customer Service Representative (Insurance) (WTL, ON)

Waterloo - Canada

Monthly Salary: $ 24 - 24

Posted on: 22-10-2025

Vacancies: 1 Vacancy

Job Summary

Start Date: November 24 2025

Number of Positions: 15

Bilingual Customer Service Representative (Insurance)

We are hiring 15 bilingual Customer Service professionals for a leading insurance contact center. Handle inbound calls support group benefits clients and apply your tech-savvy and problem-solving skills. Hybrid role based in Montreal Halifax or Waterloo. 6-month contract with potential extension.

What is in it for you:

Hourly salary of $24.35.

6-month contract with the potential for permanent employment.

Full-time position: 37.50 hours per week.

Rotating shifts between 8 am to 8 pm EST..

Hybrid work: 3 office days from Tuesday to Thursday.

Responsibilities:

Respond to approximately 50 inbound calls per day from clients regarding group insurance plans.

Provide accurate timely responses about products and services in both French and English.

Navigate confidently between multiple systems to access and update client records.

Follow up on requests and inquiries from both internal and external clients.

Assist clients with health dental and related benefit information.

Deliver service with professionalism patience and a solutions-focused attitude.

Maintain client confidentiality while working from a secure home workspace or in-office.

Support the team by achieving performance targets and KPIs.

What you will need to succeed:

High School Diploma required.

University or College education considered an asset.

Bilingual in English and French to support clients in both languages.

Excellent verbal and written communication skills.

1 year of customer service experience (contact center retail insurance or service industry).

Ability to use Microsoft Outlook Teams and navigate between multiple systems.

Strong problem-solving and decision-making skills.

Able to remain calm and professional in a fast-paced high-volume environment.

Comfortable with continuous learning and adaptable to change.

Highly organized with strong attention to detail and multitasking ability.

Experience with Salesforce is an asset.

Background in group benefits or insurance is an asset.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Start Date: November 24 2025 Number of Positions: 15Bilingual Customer Service Representative (Insurance)We are hiring 15 bilingual Customer Service professionals for a leading insurance contact center. Handle inbound calls support group benefits clients and apply your tech-savvy and problem-solving...